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- Tasks: Process orders and provide top-notch customer service in a supportive team environment.
- Company: Join a reputable optical company known for quality lenses and frames with a strong customer focus.
- Benefits: Enjoy £12.30 per hour, 33 days holiday, pension matching, and life insurance.
- Why this job: Be part of a close-knit team where your development is valued and customer satisfaction is key.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Potential for permanent position after initial period; work hours are Monday to Friday.
We are recruiting for an Order Processor to join our highly successful Optical client in the Caerphilly Area. Are you looking for a potential permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.
About the Client: Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has over 7,200 stores and 39,000 employees.
Job Role: To deliver excellent customer service whilst balancing customer demands.
Pay and Benefits:
- £12.30 per hour (Rising after 12 weeks)
- Working Hours - 7am - 4pm (30 mins unpaid break)
- Hours: Monday to Friday
- Company Pension up to 5% matching
- Life insurance - 3.5 times your salary
- Work within a small team (8-9 people)
- Share Save Scheme
- 33 days holiday allowance (including bank holidays)
Responsibilities:
- Sort new orders into frame types and stock / RX
- Using glazing start 250 programs, accurately register new glazing orders, P&A's to glazing tray numbers.
- Contract review and assess all orders.
Order Processor employer: Thorn Baker Industrial
Contact Detail:
Thorn Baker Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processor
✨Tip Number 1
Familiarise yourself with the optical industry and the specific products your potential employer offers. Understanding the types of lenses and frames they provide will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience, especially in fast-paced environments. Be prepared to share examples of how you've successfully managed customer demands and resolved issues efficiently.
✨Tip Number 3
Demonstrate your ability to work as part of a team. Think of instances where collaboration led to successful outcomes, as this role emphasises teamwork and collective success.
✨Tip Number 4
Research the company culture and values of the client. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for their team.
We think you need these skills to ace Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for this Optical client and how your skills align with their goals of customer satisfaction.
Highlight Teamwork Skills: Since the role involves working within a small team, emphasise your ability to collaborate effectively. Provide examples of past experiences where you successfully worked as part of a team to achieve common goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Thorn Baker Industrial
✨Understand the Company Culture
Before your interview, take some time to research the company's values and culture. Since they emphasise teamwork and customer satisfaction, be prepared to discuss how you can contribute to a positive team environment and enhance customer relationships.
✨Showcase Your Attention to Detail
As an Order Processor, accuracy is key. Be ready to provide examples from your past experiences where your attention to detail made a significant impact. This could include managing orders, handling customer queries, or any relevant tasks that required precision.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service situations. Think of specific instances where you successfully resolved a customer issue or went above and beyond to ensure satisfaction. This will demonstrate your ability to handle the demands of the role effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
