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- Tasks: Deliver training for forklift trucks and enhance operational efficiency across the network.
- Company: Join a globally recognised company committed to safety and compliance.
- Benefits: Starting salary of £38,000 - £40,000, flexible working, and 25 days annual leave.
- Why this job: Make a real impact by upskilling teams and ensuring safety in operations.
- Qualifications: Certified FLT/MHE/PIT Trainer and Health & Safety Level 3 required.
- Other info: Dynamic role with travel opportunities and a focus on career development.
The predicted salary is between 32000 - 40000 £ per year.
Thorn Baker have the exciting opportunity to recruit for an Operational Training & Service Support Manager for a globally recognised company.
About the Role:
To ensure operational resilience, compliance, and cost efficiency by delivering in‑house training for FLT (Forklift Truck), MHE, PIT, and associated machinery. This role is critical for maintaining service continuity, reducing downtime, while supporting peak readiness across the network. The role will support the on-site managers for all equipment training, checks & compliance monitoring with the intention of reducing spend on machinery maintenance & upskilling teams across the network improving performance & productivity of both machines & teams.
Information about the role:
- £38,000 - £40,000 per annum starting salary
- Home working or you can base yourself out of one of the warehouses should you live close by
- 8:00am - 17:00pm however hours may vary depending on which site you are based on that day
- 25 days annual leave
- Statutory pension scheme
Role and Responsibilities:
- Deliver training programs for forklift trucks and other material handling equipment.
- Act as Machine Specialist for operational equipment, including Cleaning Machines, Compactors and Bailers.
- Support Train‑the‑Trainer programs and mentor site managers.
- Supervise trainees during practical assessments to ensure correct and safe operation.
- Identify training needs and recommend improvements to enhance safety and operational efficiency.
- Conduct Safety Observations and implement remedial actions.
- Conduct practical and theoretical assessments to ensure trainees meet company and legal standards.
- Maintain accurate training records and certification documentation.
- Keep up to date with relevant health and safety regulations and best practices.
- Promote a safety‑first culture and ensure compliance with all safety policies.
- Assist in the onboarding process for new colleagues requiring forklift or MHE training.
- Perform Dynamic Risk Assessments and manage incident response training.
- Assist with incident support & remedial actions - supporting ER process when required.
- Assist with Change Management and project implementation.
- Travel flexibly across sites and shifts to meet operational needs.
- Incident management & response, you will be responsible for supporting the investigation of all MHE related incidents to determine root cause & identify necessary remedial actions working with the client to ensure all actions are closed out keeping our sites & teams safe.
Essential Qualifications:
- Certified FLT / MHE / PIT Trainer (AITT or equivalent).
- Train‑the‑Trainer accreditation.
- Health & Safety Level 3 or equivalent.
- Clean UK Driving License is ESSENTIAL as you will be required to drive to all sites required to provide training.
- NEBOSH (desirable)
Operational Training & Service Support Manager. Job in Leicester Education & Training Jobs employer: Thorn Baker Industrial
Contact Detail:
Thorn Baker Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Training & Service Support Manager. Job in Leicester Education & Training Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at companies you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in the role. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience with training and compliance, as these are key for the Operational Training & Service Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Operational Training & Service Support Manager. Job in Leicester Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Operational Training & Service Support Manager. Highlight your experience with training, compliance, and any relevant machinery knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about training and safety in operational environments. Share specific examples of how you've improved efficiency or safety in previous roles – we love a good story!
Show Off Your Qualifications: Don’t forget to mention your certifications like FLT / MHE / PIT Trainer and any health and safety qualifications. We’re looking for someone who meets the essential qualifications, so make them stand out in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Thorn Baker Industrial
✨Know Your Stuff
Make sure you brush up on your knowledge of forklift trucks, MHE, and PIT. Understand the training requirements and compliance standards relevant to the role. Being able to discuss specific training programmes or safety regulations will show that you're serious about the position.
✨Showcase Your Experience
Prepare to share examples from your past roles where you've successfully delivered training or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Safety First Mindset
Since this role emphasises a safety-first culture, be ready to discuss how you've promoted safety in previous positions. Share any experiences with conducting risk assessments or implementing safety policies, as this will resonate well with the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the company's training approach, their safety culture, or how they measure training effectiveness. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.