At a Glance
- Tasks: Handle calls and assist customers with car-related queries in Italian.
- Company: Join a successful recruitment firm in the automotive industry.
- Benefits: Earn £26,000 - £28,000, enjoy 32 days holiday, and access a company gym.
- Other info: Enjoy free takeaway meals every Friday and excellent career progression.
- Why this job: Combine your passion for cars with customer service in a dynamic role.
- Qualifications: Fluent in Italian, call centre experience, and strong customer service skills.
Thorn Baker Industrial Recruitment are currently recruiting for an Italian Call Handler to work for a successful client of ours in the Heanor area of Derbyshire.
About the role:
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles.
Highlights and Benefits:
- £26,000 - £28,000 per annum
- Monday - Friday 8:00am - 16:30pm
- 32 days holiday per year (including bank holidays)
- Access to a fully equipped company gym
- Full on-the-job training, with continuous development throughout your career
- Excellent long-term career progression
- Free takeaway meal every Friday
Roles and responsibilities:
- To ensure the efficient handling of inbound and outbound calls in a timely manner
- To identify opportunities to upsell products and services for successful sales opportunities
- Handle live chat online enquiries
- To ensure accurate information is provided over the phone and in person where necessary
- To update customer records and internal database as and when required
- To create invoices, proformas and credit notes
- To create outbound and inbound courier labels
- Communicate effectively with internal technical departments
- Be an effective go-between for customers and internal technical staff
The successful Call Handler will:
- Have extensive experience within a call centre
- Be fluent Italian speaking
- Be computer literate
- Be able to work calmly under pressure
- Be comfortable working in a fast-paced environment and be capable of multitasking
- Must have excellent customer service background
How to Apply:
Apply now with your CV! Successful candidates can typically expect to start within a week. If this role isn’t quite right for you, visit our jobs page to browse other exciting opportunities.
Italian Call Handler in Heanor employer: Thorn Baker Industrial
Thorn Baker Industrial Recruitment is an exceptional employer, offering a vibrant work culture where employees are valued and supported in their professional growth. With competitive salaries, generous holiday allowances, and unique perks like a fully equipped gym and free takeaway meals every Friday, we ensure our team members thrive both personally and professionally in the Heanor area of Derbyshire.
StudySmarter Expert Advice🤫
We think this is how you could land Italian Call Handler in Heanor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions that come your way during the interview.
✨Tip Number 3
Don’t forget to showcase your personality! Employers love candidates who can connect on a personal level. Be friendly, enthusiastic, and let your passion for cars shine through in your conversations.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a better chance of being noticed. Plus, we’re always on the lookout for talented individuals like you to join our team!
We think you need these skills to ace Italian Call Handler in Heanor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in call handling and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your Italian language proficiency!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about cars and how your background makes you the perfect fit for our team. Keep it friendly and engaging, just like us!
Show Off Your Technical Skills:Since this role involves advising customers on car troubles, mention any relevant technical knowledge or experience you have. We love candidates who can talk the talk when it comes to cars!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find more info about the role and our awesome company culture there!
How to prepare for a job interview at Thorn Baker Industrial
✨Brush Up on Your Technical Knowledge
Since the role involves talking technical about cars, make sure you’re familiar with common car parts and issues. Research the latest trends in the automotive industry and be ready to discuss them during your interview.
✨Practice Your Italian
As a fluent Italian speaker, you’ll need to demonstrate your language skills. Consider practising common customer service scenarios in Italian, so you can showcase your ability to communicate effectively with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think of situations where you’ve handled difficult calls or resolved issues efficiently, as this will highlight your suitability for the role.
✨Familiarise Yourself with the Company
Do some research on Thorn Baker Industrial Recruitment and their client. Understanding their values and what they look for in a candidate will help you tailor your answers and show that you’re genuinely interested in the position.
