At a Glance
- Tasks: Assist customers with automotive advice and manage inquiries through calls and live chat.
- Company: Join a successful recruitment firm in the automotive industry.
- Benefits: Earn £30,000, enjoy 32 days holiday, and access a company gym.
- Other info: Enjoy free meals on Fridays and opportunities for career progression.
- Why this job: Make a difference by helping customers find the right automotive solutions.
- Qualifications: Experience in the automotive industry and strong communication skills required.
Thorn Baker Industrial Recruitment are currently recruiting for a number of Customer Service Advisors to work for a successful client of ours in the Heanor area of Derbyshire.
About the role:
Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our client as a Customer Sales Advisor.
Highlights and Benefits:
- £30,000 per annum
- Monday - Friday 9:00am - 17:30pm
- 32 days holiday per year (including bank holidays)
- Access to a fully equipped company gym
- Full on-the-job training, with continuous development throughout your career
- Excellent long-term career progression
- Free takeaway meal every Friday
- Monthly sales bonus
Role & Responsibilities:
- Handling inbound and outbound calls with customers and trade partners
- Advising customers on suitable parts, services, and solutions
- Identifying opportunities to upsell products and services
- Managing live chat and online enquiries
- Creating invoices, proformas, credit notes, and courier labels
- Maintaining accurate customer and order records
- Acting as the link between customers and our internal technical teams to resolve issues quickly
What we're looking for:
- Experience in the automotive industry (parts sales, service desk, or workshop background ideal)
- A strong understanding of vehicle components, systems, and fault symptoms
- Proven ability to communicate technical information clearly to customers
- Experience in customer-facing or telephone-based roles preferred
How to Apply:
Apply now with your CV! Successful candidates can typically expect to start within a week. If this role isn't quite right for you, visit our jobs page to browse other exciting opportunities.
Customer Sales Advisor in Heanor employer: Thorn Baker Industrial
Thorn Baker Industrial Recruitment is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous holiday allowances, and unique perks like a fully equipped gym and free takeaway meals every Friday, employees are encouraged to thrive both personally and professionally. The company fosters a supportive environment for growth, ensuring that Customer Sales Advisors have access to continuous training and clear pathways for career advancement in the dynamic automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Heanor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Customer Sales Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, be ready to showcase your experience in parts sales and customer service. Highlight how your background makes you the perfect fit for the role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Check out our website for more opportunities! We’ve got loads of roles that could be a great match for your skills. Apply directly through us to streamline your job search!
We think you need these skills to ace Customer Sales Advisor in Heanor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the automotive industry. We want to see how your background aligns with the role of Customer Sales Advisor, so don’t be shy about showcasing your skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your technical knowledge can benefit our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role involves advising customers and managing inquiries, make sure your application reflects your ability to communicate clearly. We appreciate candidates who can convey technical information in an easy-to-understand way.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Thorn Baker Industrial
✨Know Your Automotive Stuff
Brush up on your knowledge of vehicle components and systems. Be ready to discuss common fault symptoms and how you would explain these to customers. This will show that you’re not just a people person, but also someone who knows their stuff!
✨Practice Your Communication Skills
Since the role involves advising customers and handling technical queries, practice explaining complex information in simple terms. You could even role-play with a friend to get comfortable with this. Clear communication is key!
✨Show Off Your Sales Skills
Think of examples where you've successfully upsold products or services in the past. Be prepared to share these during the interview. Highlighting your ability to identify opportunities can set you apart from other candidates.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the company culture, training opportunities, or career progression. This shows your genuine interest in the role and helps you assess if it’s the right fit for you too!
