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- Tasks: Assist customers, resolve inquiries, and ensure a top-notch experience in a dynamic environment.
- Company: Join a global retail leader with over 7,200 stores and a commitment to quality.
- Benefits: Enjoy £12.56/hour, company pension, life insurance, 33 days holiday, and a supportive team.
- Why this job: Gain valuable training, career progression, and work in a vibrant, modern setting.
- Qualifications: Must have strong PC skills, customer service experience, and a team-oriented mindset.
- Other info: Temporary role with potential for permanent placement; apply quickly for a fast turnaround!
The predicted salary is between 24495 - 24495 £ per year.
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Customer Service Advisor at Thorn Baker Industrial Recruitment
Thorn Baker Industrial Recruitment is currently recruiting for a number of Customer Service Advisor roles to work in a clean, modern, and fast-paced manufacturing environment in Thornbury, Bristol.
Are you looking for a job where the company invests in your training? Do you want a role that is temporary ongoing but could lead to a permanent position for the right candidate? If yes, then Thorn Baker Industrial Recruitment might have the opportunity you\’re seeking.
We are looking for candidates with a keen eye for detail, computer literacy, and a willingness to absorb training. The working hours are from 8am to 5pm.
The role offers training under the guidance of fantastic on-site trainers, making it suitable for reliable and driven individuals seeking a stable role with progression opportunities.
About the Client
Following company growth, the global retail network now has over 7,200 stores and 39,000 employees across 40+ countries. They offer high-quality, affordable medical products and services, with well-known retail brands across Europe, North & Latin America, and Asia. The company has been awarded LinkedIn Top Employer.
Pay and Benefits
- £12.56 per hour (£24,495 per annum)
- Hours: Monday to Friday
- Company Pension with up to 5% matching
- Life insurance: 3.5 times your salary
- Small team environment (8-9 people)
- Share Save Scheme
- 33 days holiday (including bank holidays)
Responsibilities
- Handle customer inquiries, provide technical advice, and resolve complaints.
- Work collaboratively to ensure excellent customer experience.
- Maintain professional telephone manners with external and internal customers.
- Proactively minimize order delays and keep customers and colleagues informed.
- Advise customers about product and service updates.
- Update customer records accurately and in real-time.
- Make decisions appropriate to the role and communicate potential impacts.
- Collaborate with other departments to meet customer deadlines.
- Stay updated on industry developments and focus on personal development.
- Follow quality standards and health and safety guidelines.
- Maintain a tidy, safe working environment and practice good housekeeping.
- Reflect company values and lead by example.
Qualifications and Experience
- Excellent PC and administrative skills
- Ability to work as part of a multi-disciplinary team
- Experience in a customer service environment
- Ability to work in a fast-paced environment
Next Steps
Apply with your CV or call Dan at our Nottingham office for more information. Once you complete this step, you will receive a start date. The usual turnaround time is about a week.
If this role isn’t suitable, visit our jobs page for more opportunities: https://www.thornbakerindustrial.co.uk/job-search
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Customer Service Advisor employer: Thorn Baker Industrial
Contact Detail:
Thorn Baker Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Thorn Baker Industrial Recruitment's mission and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires handling inquiries and resolving complaints, practice common scenarios you might face in a customer service environment to demonstrate your problem-solving abilities.
✨Tip Number 3
Highlight your adaptability and willingness to learn. The job offers training, so emphasising your eagerness to absorb new information and adapt to a fast-paced environment can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and the company, and it gives you a chance to assess if this position aligns with your career goals.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like attention to detail, computer literacy, and any previous roles that required you to handle customer inquiries or resolve complaints.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for Thorn Baker Industrial Recruitment and how your skills align with their requirements.
Highlight Relevant Skills: In your application, specifically mention your ability to work in a fast-paced environment and your experience with maintaining professional communication. These are key traits they are looking for in a candidate.
Follow Up: After submitting your application, consider following up with a polite email or call to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Thorn Baker Industrial
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved complaints or provided exceptional support, as this role heavily relies on these skills.
✨Demonstrate Attention to Detail
Since the job requires a keen eye for detail, be ready to explain how you ensure accuracy in your work. You might want to share instances where your attention to detail made a significant difference in customer satisfaction.
✨Familiarise Yourself with the Company
Research Thorn Baker Industrial Recruitment and their client’s operations. Understanding their values and the products they offer will help you align your answers with what they are looking for in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
