At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage showroom operations.
- Company: Join a dynamic company focused on exceptional customer experiences.
- Benefits: Enjoy a competitive salary, private healthcare, and generous annual leave.
- Other info: Flexible hours and opportunities for career growth in a vibrant environment.
- Why this job: Make a real difference in customer satisfaction and team development.
- Qualifications: Proven experience in customer service management and strong relationship skills.
The predicted salary is between 32907 - 32907 £ per year.
Thorn Baker Recruitment have the exciting opportunity to recruit for a Customer Service & Showroom Manager for our client based in the Lutterwortharea of Leicestershire.
- Pay And Benefits
- Starting Salary of £40,000
- Monday - Friday (40 hours) exact hours can be flexible
- Private Health care
- 25 days annual leave + bank holidays
- Life Assurance
- Increase employer pension contributions (5%)
- Discretionary bonus scheme
- Electric car purchase available via salary sacrifice scheme
- Job Overview
The Customer Service & Showroom Manager is responsible for delivering an exceptional customer experience across all customer touch points while ensuring the smooth day operation of the company's DC showroom.
Working closely with the sales, warehouse and operations teams, the successful candidate will ensure customers receive a professional, efficient and consistent service from enquiry through to delivery.
Key Responsibilities
- Build and maintain strong customer relationships, resolving enquiries and complaints effectively and in a timely manner .
- Oversee customer orders, quotations and after timely delivery.
T sales support, ensuring accuracy and his role must be intimate with all dept processes returns etc- order processing, returns etc.
- Supervise, coach and develop the customer service team, promoting a customer-focused culture.
- Work closely with sales, to understand customer profiles and needs and identify growth opportunities.
- Work closely with warehouse and operations teams to ensure seamless order fulfilment.
- Monitor customer service performance and implement continuous improvement initiatives.
- Support sales growth through excellent customer engagement, product knowledge and showroom merchandising .
- Manage the day-to-day operation and presentation of the showroom, creating an exceptional customer experience.
- Maintain accurate customer records and prepare customer service reports and KPIs.
- Ensure compliance with company policies, procedures and quality standards.
Experience Essential
- Previous experience managing a customer service team.
- Experience working within distribution, wholesale, retail or a similar customer-focused environment.
- Experience handling customer complaints and service improvements.
- Experience managing customer orders and administration.
- Experience using CRM and Microsoft Office applications.
- Excellent customer service and relationship management skills.
- Commercial awareness with a solutions-focused mindset.
Desirable
- Experience managing a showroom or retail environment.
- Knowledge of ERP or order processing systems.
- Experience within interiors, home improvement, building products or a distribution business.
- PERM01
- #J-18808-Ljbffr
Customer Service Showroom Manager in Lutterworth employer: Thorn Baker Group
Thorn Baker Group is an excellent employer, providing a dynamic and supportive work environment in Nottingham where you can thrive as an Industrial Talent Scout. With structured training and target-driven incentives, employees are empowered to grow their careers while enjoying a range of health and wellbeing benefits that promote a balanced lifestyle. Join a team that values motivation and communication, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Showroom Manager in Lutterworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thorn Baker Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thorn Baker Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Showroom Manager in Lutterworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thorn Baker Group:Your cover letter is your chance to shine! Tell us why you want to work at Thorn Baker Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thorn Baker Group!
How to prepare for a job interview at Thorn Baker Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
