At a Glance
- Tasks: Oversee 12 cleaning contracts, support teams, and build client relationships.
- Company: Family-run cleaning business with a people-first culture.
- Benefits: £32,000 salary, company car, minimal travel, and career progression.
- Other info: Enjoy a supportive environment with excellent staff retention and growth opportunities.
- Why this job: Join a respected organisation that values its employees and offers stability.
- Qualifications: Experience in cleaning or facilities management and strong team leadership skills.
New Permanent Opportunity - Area Manager - Telford - £32,000
Are you an experienced Cleaning Supervisor, Area Supervisor, or Assistant Manager looking for a role with a manageable portfolio, strong support, and genuine career progression? We are recruiting for an Area Manager to oversee a portfolio of just 12 contracts across Telford. This opportunity has arisen due to continued growth within the business and offers the chance to join a highly respected organisation that prides itself on its culture, values, and low staff turnover.
Reporting into the Regional Manager, you will be responsible for maintaining service standards, supporting site teams, and building strong client relationships across a well-established portfolio of contracts.
About the Company
This is a successful family-run cleaning and facilities management business that has built its reputation through delivering exceptional service while maintaining a genuine people-first culture. Unlike many larger organisations, employees are known by name rather than number, and the business has retained the values that helped it grow from a small operation into a highly respected FM provider. Staff retention is excellent, and the leadership team is committed to supporting and developing its people.
Due to continued contract growth and business success, they are now looking to add an Area Supervisor to their management team.
What's in it for you?
- Basic salary of £32,000 + company car
- Managing a portfolio of just 12 contracts
- Telford-based role with minimal travel requirements
- Join a business with an outstanding culture
- Low staff turnover and supportive management team
- Genuine opportunities for career progression
- Stable, long-term opportunity within a growing organisation
- Company mobile phone and equipment provided
Your Role
- Supporting the day-to-day management of 12 cleaning contracts across Telford
- Conducting regular site visits and quality audits
- Building and maintaining strong relationships with clients
- Managing and supporting cleaning operatives across the portfolio
- Assisting with recruitment, onboarding, training, and performance management
- Ensuring all contracts meet agreed service levels and KPIs
- Handling operational issues and resolving client queries promptly
- Carrying out compliance checks and maintaining health and safety standards
- Assisting with labour planning and arranging cover where required
- Supporting contract mobilisations and continuous service improvements
About You
- Previous experience within cleaning, facilities management, or support services
- Experience supervising or managing teams across multiple sites
- Strong communication and organisational skills
- Client-focused with a proactive approach to problem-solving
- Ability to work independently and manage competing priorities
- Passion for delivering excellent service standards
- Full UK driving licence
Location
Telford
This role is focused solely on contracts within the Telford area, providing a manageable and localised portfolio that allows you to spend more time supporting your teams and clients. If you are looking for a role with a sensible contract portfolio, supportive leadership, and the opportunity to join a business that genuinely values its people, we'd love to hear from you. There is a two-stage interview process commencing shortly.
Area Cleaning Manager in Wellington employer: Thorn Baker Facilities Management
Join a successful family-run cleaning and facilities management business in Telford, where you will be valued as an individual rather than just a number. With a manageable portfolio of 12 contracts, strong support from a dedicated management team, and genuine opportunities for career progression, this company fosters a people-first culture that prioritises employee well-being and development. Enjoy a stable work environment with low staff turnover and the chance to make a meaningful impact within a respected organisation.
Contact Details:
Thorn Baker Facilities Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Area Cleaning Manager in Wellington
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management industry. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Since this role is all about supporting teams and building relationships, be ready to share examples of how you've done this in the past. Show them you’re not just a fit for the job, but for their team too!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on common questions for management roles, especially around team support and client relationships. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in joining our supportive and people-first culture.
We think you need these skills to ace Area Cleaning Manager in Wellington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in cleaning or facilities management, especially any supervisory experience, to show us you're the right fit for the Area Manager position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your values align with our people-first culture. Don’t forget to mention your client-focused approach and problem-solving skills!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage contracts and support teams effectively. Numbers speak volumes, so if you’ve improved service levels or client satisfaction, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the recruitment process. We can’t wait to hear from you!
How to prepare for a job interview at Thorn Baker Facilities Management
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with the specific contracts you'll be managing. Understand the unique challenges and successes of each site, as this will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your People Skills
Since this role involves building strong relationships with clients and supporting your team, be prepared to share examples of how you've successfully managed teams or resolved client issues in the past. Highlighting your communication skills will demonstrate that you fit well within their people-first culture.
✨Prepare for Scenario Questions
Expect questions about how you'd handle operational issues or maintain service standards. Think of specific scenarios from your previous experience where you had to problem-solve or improve service delivery, and be ready to discuss these in detail.
✨Emphasise Your Commitment to Safety
Given the importance of health and safety standards in this role, be sure to mention any relevant experience you have in compliance checks or safety management. Showing that you prioritise safety will resonate well with a company that values its staff and clients.
