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- Tasks: Lead multi-site operations and ensure service excellence in contract cleaning.
- Company: Join a leading Facilities Management company in the heart of London.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Fast-paced environment with opportunities for growth and team development.
- Why this job: Shape operational excellence and deliver outstanding client value in a high-impact role.
- Qualifications: Proven experience in senior operations within facilities management or contract cleaning.
The predicted salary is between 70000 - 90000 £ per year.
Thorn Baker is working in collaboration with a large Facilities Management company, based in the heart of London. We are seeking an experienced and commercially driven Operations Manager to oversee a 20 million mixed portfolio, specifically within the contract cleaning sector. This role is responsible for leading multi-site operations, ensuring service excellence, driving profitability, maintaining strong client relationships across a diverse range of contracts (commercial, industrial, and specialist environments) and supporting the team with growth, training and progression.
This is a high-impact leadership role, reporting directly to the Managing Director and is suited to a strategic, results-driven professional who thrives in a fast-paced, service-led environment. You will play a key role in shaping operational excellence and delivering outstanding client value across a significant business portfolio.
Key Requirements- Proven experience in a senior operations role within the contract cleaning or facilities management sector
- Demonstrated success managing large-scale, multi-site portfolios (10M+ preferred)
- Strong financial acumen
Operations Director London employer: Thorn Baker Facilities Management
Contact Detail:
Thorn Baker Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in managing large-scale operations and client relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Operations Director role, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Operations Director London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your experience in managing large-scale operations and your success in the contract cleaning sector. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven profitability and maintained strong client relationships in your previous roles.
Showcase Your Leadership Skills: As this is a high-impact leadership role, make sure to emphasise your leadership experience. Talk about how you've supported team growth and training in the past, and how you plan to do the same with us at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thorn Baker Facilities Management
✨Know Your Numbers
Make sure you brush up on your financial acumen. Be prepared to discuss how you've managed budgets and driven profitability in previous roles. Having specific figures and examples ready will show that you understand the financial side of operations.
✨Showcase Your Leadership Style
As this role is high-impact, it's crucial to demonstrate your leadership skills. Think about examples where you've led teams through challenges or implemented training programmes. Be ready to explain how you support team growth and foster a positive work environment.
✨Understand the Client Landscape
Research the types of clients the company works with and be prepared to discuss how you would maintain strong relationships across diverse contracts. Highlight any experience you have in managing client expectations and delivering service excellence.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Think of situations where you've had to make quick decisions or adapt strategies to meet client needs, and be ready to share those stories.