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- Tasks: Lead a team of 40 cleaners, ensuring top-notch service delivery and client satisfaction.
- Company: Join a dynamic company focused on facilities management in Milton Keynes.
- Benefits: Earn up to £39,000 with potential for contract extension after maternity cover.
- Why this job: Make a real impact by managing a dedicated team and enhancing service excellence.
- Qualifications: Experience in soft services FM or large-scale cleaning environments is essential.
- Other info: Flexible shifts with opportunities for professional growth and development.
Are you immediately available for a fixed term contract role? Are you a manager with experience within Soft Services and Cleaning? If so, I have the role for you! Our client is currently recruiting for an experienced Cleaning Manager for a 12 month Fixed Term Contract for maternity cover on a large site in Milton Keynes.
The role will see you managing an experienced established team of around 40 Cleaners and Supervisors across a 3 shift pattern. The company is seeking a Cleaning Manager to support soft services operation at a busy site in Milton Keynes. You will be responsible for the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the client.
This is a fixed-term contract to cover maternity leave, working 40 hours per week across a flexible shift pattern where weekend and evening working may be required. The role is paying up to £39,000 and following a successful appointment, the company will seek to keep you on another contract after the cover has ended.
Role Responsibilities:- Deliver facilities management services in accordance with the site service charter, SLA, and internal FM strategy.
- Manage onsite FM projects as agreed with the Project Team.
- Act as the main point of contact between the customer and service providers on a day-to-day basis.
- Monitor and report on service level agreements and performance indicators.
- Ensure supply partners deliver consistent service and excellent customer interactions.
- Track financial performance, ensuring delivery within budget and service requirements.
- Lead continuous improvement initiatives to enhance service delivery.
- Manage all compliance, audits, and statutory obligations to maintain full legal status.
- Build and maintain strong customer relationships, ensuring expectations are met and exceeded.
- Manage colleague relations in line with HR policy, promoting fairness and inclusion.
- Recruit, induct, and train colleagues to ensure high standards and competence.
- Ensure adherence to Health & Safety and COSHH policies at all times.
- Respond to urgent issues or incidents swiftly and effectively.
- Provide positive leadership, coaching others to meet objectives and maintain standards.
- Share best practice, encourage collaboration, and celebrate success within the team.
- Communicate effectively at all levels, adapting style to suit audience needs.
- Support change initiatives with resilience and a proactive mindset.
- Proven operational leadership experience within soft services FM or large-scale cleaning environments (distribution centre experience desirable).
- Strong commercial awareness with the ability to analyse data and meet KPIs.
- Skilled in team management, colleague development, and performance improvement.
- Confident communicator with the ability to influence and build trusted relationships.
- Proactive approach to problem-solving, prioritisation, and service excellence.
- Strong commitment to delivering a safe, clean, and fully compliant environment.
This role is to start within the next 2 weeks, so if you are immediately available for a 12 month FTC then apply with your CV.
Cleaning Manager in Milton Keynes employer: Thorn Baker Facilities Management
Contact Detail:
Thorn Baker Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management industry. Let them know you're on the lookout for a Cleaning Manager role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to soft services and cleaning. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've managed teams, tackled challenges, and improved service delivery. Highlight your experience in compliance and health & safety to stand out.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Cleaning Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in soft services and cleaning management. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've successfully managed teams and improved service delivery in previous roles. Keep it engaging and relevant!
Showcase Your Leadership Skills: Since this role involves managing a large team, emphasise your leadership style and any successful initiatives you've led. We want to see how you inspire and develop your colleagues!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Thorn Baker Facilities Management
✨Know Your Stuff
Make sure you brush up on your knowledge of soft services and cleaning management. Familiarise yourself with the specific responsibilities mentioned in the job description, like managing a large team and ensuring compliance with health and safety regulations. This will show that you're not just interested in the role, but that you understand what it entails.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you improved service delivery or handled compliance issues. Being able to articulate your leadership style and how you motivate your team will be key in demonstrating your fit for the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with an urgent issue or managing a conflict within your team. Practise your responses to these types of questions so you can showcase your problem-solving skills and proactive approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company's approach to continuous improvement or how they measure success in their cleaning operations. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
