At a Glance
- Tasks: Lead operations for a £20 million cleaning portfolio and drive service excellence.
- Company: Join a leading Facilities Management company in the heart of London.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to innovate and contribute to strategic business growth.
- Why this job: Make a real impact by enhancing service delivery and client relationships.
- Qualifications: Proven experience in operations management within facilities or contract cleaning.
The predicted salary is between 70000 - 90000 € per year.
Thorn Baker is working in collaboration with a large Facilities Management company, based in the heart of London. We are seeking an experienced and commercially driven Operations Manager to oversee a £20 million mixed portfolio, specifically within the contract cleaning sector.
Key Requirements
- Proven experience in a senior operations role within the contract cleaning or facilities management sector
- Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred)
- Strong financial acumen with P&L management experience
- Excellent leadership and people management skills
- Exceptional client-facing and stakeholder management abilities
- Strong understanding of compliance, health & safety, and service delivery standards
- Commercially astute with a track record of driving growth and profitability
Key Responsibilities
- Operational Leadership
- Oversee day-to-day operations across a large, multi-site cleaning portfolio valued at £20 million
- Ensure consistent delivery of high-quality cleaning services in line with contractual obligations and KPIs
- Implement and maintain best practices, operational efficiencies, and service innovations
- Financial Management
- Take full P&L responsibility for the portfolio
- Manage budgets, control costs, and drive margin improvement
- Identify growth opportunities within existing contracts and support new business initiatives
- Client Relationship Management
- Build and maintain strong relationships with key clients and stakeholders
- Act as the primary escalation point for major operational or service issues
- Lead contract reviews, renewals, and service expansion discussions
- Team Leadership & Development
- Lead, motivate, and develop a team of regional/site managers and supervisors
- Drive a high-performance culture focused on accountability, engagement, and continuous improvement
- Support recruitment, training, and succession planning initiatives
- Compliance & Quality Assurance
- Ensure full compliance with health & safety, environmental, and industry regulations
- Conduct regular audits and inspections to maintain service standards
- Implement corrective actions where necessary
- Strategic Growth
- Contribute to the strategic direction of the business unit
- Support tendering and mobilization of new contracts
- Identify innovation opportunities including technology, sustainability, and process improvements
Operations Director London employer: Thorn Baker Facilities Management
Thorn Baker offers an exceptional work environment for the Operations Director role, situated in the vibrant heart of London. With a strong focus on employee development and a culture that champions innovation and accountability, you will have the opportunity to lead a significant portfolio while enjoying competitive benefits and a commitment to work-life balance. Join us to be part of a dynamic team that values your expertise and fosters growth in the fast-paced facilities management sector.
Contact Detail:
Thorn Baker Facilities Management Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in operations management. This will help you showcase your fit and make a lasting impression.
✨Tip Number 3
Practice your pitch! Be ready to discuss your achievements in managing large-scale portfolios and driving profitability. Highlight specific examples that demonstrate your financial acumen and leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Operations Director London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Director role. Highlight your experience in managing large-scale portfolios and your financial acumen. We want to see how your skills align with the key requirements listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your leadership skills and client relationship management experience. We love seeing candidates who can tell a story about their journey and how they can contribute to our team.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive growth and profitability. Numbers speak volumes, so include metrics where possible to back up your claims. We appreciate a results-driven mindset!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Thorn Baker Facilities Management
✨Know Your Numbers
Make sure you brush up on your financial acumen. Be ready to discuss P&L management and how you've successfully managed budgets in the past. Prepare specific examples of how you've driven margin improvement or identified growth opportunities within existing contracts.
✨Showcase Your Leadership Skills
As an Operations Director, you'll need to demonstrate strong leadership abilities. Think of instances where you've motivated a team or improved performance. Be prepared to share how you’ve developed talent and fostered a high-performance culture in your previous roles.
✨Client Relationship Mastery
This role requires exceptional client-facing skills. Prepare to discuss how you've built and maintained strong relationships with key clients. Have examples ready that showcase your ability to handle major operational issues and lead contract reviews effectively.
✨Compliance is Key
Understanding compliance and service delivery standards is crucial. Familiarise yourself with health & safety regulations relevant to the facilities management sector. Be ready to talk about how you've ensured compliance in your previous roles and any audits or inspections you've conducted.
