Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead teams to deliver top-notch services and ensure compliance across multiple regions.
- Company: Join a rapidly growing Facilities Management company with a strong reputation.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving service excellence and client satisfaction.
- Qualifications: Experience in senior operations and strong stakeholder engagement skills required.
- Other info: Dynamic role with a focus on strategic growth and team leadership.
The predicted salary is between 48000 - 72000 £ per year.
Thorn Baker is working on behalf of a valued client to resource an experienced Regional Service Delivery leader to support soft services operations across the Northwest, Yorkshire, Northeast and Midlands. This role provides flexible regional coverage, maintains high operational and compliance standards, and supports contract mobilisations, demobilisations and periods of increased demand.
Our client is an established Facilities Management SME who are growing dramatically and require a commercially astute operations professional to support this growth.
Key Focus- Lead and support field-based teams to deliver consistent, high-quality services in line with SLAs, KPIs and regulatory requirements
- Act as a senior operational presence, managing audits, compliance, customer escalations and performance improvement
- Support commercial performance, P&L accountability, workforce planning and HR matters including TUPE and employee relations
- Drive a strong service culture, ensuring excellent client and resident experience across a large, multi-site portfolio
- Effectively provide solutions for client's challenges, maintain strong B2B relationships and drive operations standards with new and current contracts
- Experience in a senior operational or regional management role
- Strong commercial, contract management and stakeholder engagement skills
- Proven ability to manage performance, compliance, mobilisations and geographically dispersed teams
- Full UK driving licence, DBS clearance, and strong working knowledge of employment legislation
This is an ideal role for a strategic.
Service Delivery Manager in Stretford employer: Thorn Baker Construction
Contact Detail:
Thorn Baker Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Stretford
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by researching the company and its operations. Understand their SLAs and KPIs, and think about how your experience aligns with their needs. We want you to walk in there ready to impress with your knowledge and insights!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles. This is your chance to demonstrate your ability to drive performance improvement and maintain compliance under pressure.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly can sometimes give you a leg up in the process. Let’s get you that Service Delivery Manager position!
We think you need these skills to ace Service Delivery Manager in Stretford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing operations, compliance, and performance improvement. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've led teams and improved service delivery in the past. We love a good story!
Showcase Your Commercial Acumen: Since this role requires strong commercial skills, make sure to highlight any relevant experience you have in contract management and stakeholder engagement. We’re looking for someone who can drive performance and support growth!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Thorn Baker Construction
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Service Delivery Manager. Familiarise yourself with key terms like SLAs, KPIs, and compliance standards. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage performance and compliance. Think about times when you successfully led teams or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with the Interviewers
Don’t just wait for questions; engage with the interviewers. Ask insightful questions about their operations and challenges they face. This shows that you’re proactive and genuinely interested in how you can contribute to their success.
✨Demonstrate Your Commercial Acumen
Since the role requires strong commercial skills, be ready to discuss how you've supported commercial performance in previous positions. Highlight any experience with P&L accountability or contract management, and be prepared to talk about how you can drive growth for their business.
