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- Tasks: Lead a team of 40 cleaners, ensuring top-notch service delivery and client satisfaction.
- Company: Join a dynamic company in Milton Keynes with a focus on soft services.
- Benefits: Earn up to £39,000 with potential for contract extension and flexible shifts.
- Why this job: Make a real impact in facilities management while developing your leadership skills.
- Qualifications: Experience in cleaning management and strong team leadership skills required.
- Other info: Immediate start available; perfect for those seeking a rewarding challenge.
The predicted salary is between 31200 - 46800 £ per year.
Are you immediately available for a fixed term contract role? Are you a manager with experience within Soft Services and Cleaning? If so, our client is currently recruiting for an experienced Cleaning Manager for a 12 month Fixed Term Contract for maternity cover on a large site in Milton Keynes.
The role will see you managing an experienced established team of around 40 Cleaners and Supervisors across a 3 shift pattern. You will be responsible for the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the client. This is a fixed-term contract to cover maternity leave, working 40 hours per week across a flexible shift pattern where weekend and evening working may be required. The role is paying up to £39,000 and following a successful appointment, the company will seek to keep you on another contract after the cover has ended.
Role Responsibilities:- Deliver facilities management services in accordance with the site service charter, SLA, and internal FM strategy.
- Manage onsite FM projects as agreed with the Project Team.
- Act as the main point of contact between the customer and service providers on a day-to-day basis.
- Monitor and report on service level agreements and performance indicators.
- Ensure supply partners deliver consistent service and excellent customer interactions.
- Track financial performance, ensuring delivery within budget and service requirements.
- Lead continuous improvement initiatives to enhance service delivery.
- Manage all compliance, audits, and statutory obligations to maintain full legal status.
- Build and maintain strong customer relationships, ensuring expectations are met and exceeded.
- Manage colleague relations in line with HR policy, promoting fairness and inclusion.
- Recruit, induct, and train colleagues to ensure high standards and competence.
- Ensure adherence to Health & Safety and COSHH policies at all times.
- Respond to urgent issues or incidents swiftly and effectively.
- Provide positive leadership, coaching others to meet objectives and maintain standards.
- Share best practice, encourage collaboration, and celebrate success within the team.
- Communicate effectively at all levels, adapting style to suit audience needs.
- Support change initiatives with resilience and a proactive mindset.
- Proven operational leadership experience within soft services FM or large-scale cleaning environments (distribution centre experience desirable).
- Strong commercial awareness with the ability to analyse data and meet KPIs.
- Skilled in team management, colleague development, and performance improvement.
- Confident communicator with the ability to influence and build trusted relationships.
- Proactive approach to problem-solving, prioritisation, and service excellence.
- Strong commitment to delivering a safe, clean, and fully compliant environment.
This role is to start within the next 2 weeks, so if you are immediately available for a 12 month FTC then apply with your CV.
Cleaning Manager in Milton Keynes employer: Thorn Baker Construction
Contact Detail:
Thorn Baker Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. Let them know you're on the lookout for a Cleaning Manager role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to soft services and cleaning. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've managed teams, tackled challenges, and improved service delivery. Highlight your experience in building strong relationships with clients and colleagues.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cleaning Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cleaning Manager role. Highlight your experience in soft services and cleaning management, and don’t forget to mention any relevant achievements that showcase your operational leadership skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience managing teams and delivering excellent service, and how you can contribute to maintaining strong client relationships.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach to problem-solving and your commitment to service excellence, which are key for this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Thorn Baker Construction
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and cleaning operations. Understand the key responsibilities of a Cleaning Manager, especially in relation to soft services. Familiarise yourself with the company’s service charter and any relevant SLAs so you can speak confidently about how you would ensure operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams, particularly in large-scale cleaning environments. Be ready to discuss how you've successfully led teams, handled compliance issues, and improved performance. This will demonstrate your capability to lead the established team of 40 Cleaners and Supervisors effectively.
✨Build Rapport
Since strong relationships with clients are crucial, think about how you can convey your communication skills during the interview. Practice discussing how you've built trust and maintained customer satisfaction in previous roles. This will show that you understand the importance of client interactions in this position.
✨Be Proactive and Problem-Solving
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your proactive approach to problem-solving and your ability to adapt to changing situations. This will resonate well with the company's need for someone who can respond swiftly to urgent issues or incidents.
