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- Tasks: Be the go-to person for customers, ensuring their needs are met in a busy construction environment.
- Company: Join an award-winning housing developer with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive team atmosphere.
- Why this job: Make a real difference by enhancing customer experiences in the construction industry.
- Qualifications: Strong admin skills and a passion for customer service are essential.
- Other info: Great opportunity for career growth in a dynamic and fast-paced setting.
The predicted salary is between 22000 - 26000 £ per year.
An award-winning housing developer seeks a Customer Service Co-ordinator to join their Derby office. This role is integral to maintaining outstanding customer relations and supporting operational teams within a busy construction environment.
The working hours are Monday to Thursday from 8:30 to 17:00 and Friday from 8:30 to 16:30, including a one-hour lunch break. Also can offer hybrid working 1 day per week.
Job Duties- Serve as the primary point of contact for customers, responding promptly and professionally to enquiries, concerns and feedback.
- Coordinate customer service activities across multiple teams, ensuring a seamless and positive customer experience throughout the construction and handover process.
- Maintain accurate and up-to-date records of customer interactions, service requests, and resolutions using company systems.
- Organise and manage appointments, site visits and follow-up communications to ensure customer satisfaction and timely issue resolution.
- Support the administration of warranty and aftercare services, liaising with contractors and internal departments as required.
- Prepare reports on customer service performance and feedback to identify trends and areas for improvement.
- Collaborate closely with sales, construction, and quality teams to facilitate effective communication and delivery of customer commitments.
- Assist with general office administration duties, including document management, data entry, and correspondence handling.
- Strong administrative and organisational skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and work under pressure in a fast-paced environment.
- Proficient in the use of Microsoft Office applications, including Word, Excel and Outlook.
- Customer-focused approach with a professional and courteous manner.
- A minimum of GCSEs or equivalent qualifications including English and Mathematics.
- Additional qualifications in administration, customer service or related fields are advantageous.
- Previous experience in a customer service or administrative role, preferably within the construction or property sector.
- Experience of handling customer enquiries and resolving issues to a high standard.
- Familiarity with managing appointments and coordinating between departments.
- Strong interpersonal skills to engage effectively with customers and internal teams.
- Good problem-solving capabilities and attention to detail.
- Ability to work independently and as part of a team.
- Understanding of basic construction terminology and processes is desirable but not essential.
- Office-based role with occasional visits to construction sites as required.
- Standard office environment with use of desktop computer and telephone.
- Full-time hours with a structured working week Monday to Friday.
- Requires a professional and approachable demeanour to support a customer-facing role.
Customer Service Co-Oridinator employer: Thorn Baker Construction
Contact Detail:
Thorn Baker Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Oridinator
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, especially those who work in customer service roles. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and construction. Think about your past experiences and how they relate to the role of a Customer Service Co-ordinator. We want you to shine!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple priorities or resolved customer issues effectively. This will demonstrate that you're ready for the fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Co-Oridinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Co-ordinator role. Highlight your relevant experience in customer service and administration, especially if you've worked in construction or property before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it professional but let your personality show through – we love a bit of character!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Use clear and concise language, and don’t forget to proofread for any typos or errors – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Thorn Baker Construction
✨Know Your Stuff
Familiarise yourself with the construction industry and the specific company you're interviewing for. Understand their projects, values, and customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Co-ordinator, communication is key. Prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. Practise articulating your thoughts clearly and professionally, as this will demonstrate your suitability for the role.
✨Be Organised
Since the role involves managing multiple priorities, bring a notepad or digital device to jot down important points during the interview. This shows that you're organised and ready to take notes on what the interviewer shares about the company and the position.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, customer service challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.