At a Glance
- Tasks: Lead recruitment services and manage client relationships for RPO accounts.
- Company: Dynamic recruitment company with a global presence and vibrant culture.
- Benefits: Hybrid work options, professional development, and a supportive team environment.
- Other info: Embrace a culture of lifelong learning and career growth opportunities.
- Why this job: Join a growing brand and make an impact in the recruitment industry.
- Qualifications: Strong leadership, client management, and data literacy skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: London Office
Flexibility: 80% required in the office. Hybrid option available after probation.
Reporting to: Account Director
The Account Manager is responsible for end-to-end delivery of recruitment services across assigned client RPO accounts. This role oversees recruiter performance, ensures SLA adherence, manages client relationships, drives process improvement, and is accountable for overall delivery quality and financial performance of the accounts.
- Client Relationship Management: Lead regular client meetings to review performance, present KPI reporting, and provide market insights and workforce planning advice. Manage client expectations around hiring timelines, candidate pipelines, and market conditions while identifying opportunities to grow existing accounts.
- Delivery Management: Manage, coach, and develop employees supporting the accounts, conducting regular 1:1s and performance reviews. Ensure high standards of candidate quality, stakeholder management, accountability, and effective workload distribution across the team.
- Commercial & Strategic Management: Support the commercial success of the account through capacity planning, hiring forecasts, revenue and margin monitoring, and contributing to contract renewals and account growth opportunities.
Strong data literacy, comfortable presenting to Senior Executives, good attitude, resilience, networking skills, candidate control skills, and leadership skills are essential. Strong client leadership, stakeholder management, and commercial awareness skills, with the ability to build trusted relationships and confidently manage expectations across multiple accounts are required. You demonstrate resilience, accountability, and a proactive approach to problem solving, with the ability to oversee recruitment delivery, manage competing priorities, and drive performance against KPIs and SLAs.
Established in 2012 with the aim to be a vibrant and dynamic recruitment company who genuinely understands their clients and gives back to their employees, we have since grown into a recognised global brand. With offices located in London and New York, our skilled consultants work in partnership with some of the world’s most successful companies engaging in Mission Critical projects.
Our team consists of diverse, determined, and resilient individuals, to whom we provide the tools and training they need to perform at their peak. They embody Thor's growth mindset and embrace a culture of lifelong learning, ensuring that we continually evolve to meet the changing needs of both our clients and candidates.
Mission Critical Talent Experts | Thor
Manager, Account Executive employer: Thor
At Thor, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and resilience. Our London office provides a dynamic environment where employees are equipped with the tools and training necessary for success, alongside opportunities for hybrid working after probation. With a strong emphasis on client relationships and performance management, we empower our team to thrive in their roles while contributing to meaningful projects for some of the world's leading companies.
