Thomson Reuters is seeking a Customer Success Manager in the Greater London area on a 1-year fixed-term contract. The role focuses on ensuring clients realize value from subscriptions, building lasting relationships, and acting as a trusted advisor with data-driven insights to improve engagement and retention.
You will support trials, drive onboarding, monitor health metrics, and partner with Account Managers on renewals and growth while translating usage data into concrete value for clients.
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Strategic Customer Success Specialist employer: Thomson Reuters
Thomson Reuters is an exceptional employer, offering a dynamic work environment where innovation thrives and employees are empowered to lead the development of cutting-edge AI solutions. With a strong commitment to work-life balance, comprehensive benefits, and a culture that prioritises inclusion and professional growth, employees can expect to make a meaningful impact while advancing their careers in a globally recognised organisation. The hybrid work model and opportunities for community engagement further enhance the appeal of working in London, a vibrant hub for technology and legal expertise.
