Senior Project Manager, Customer Success Delivery

Reuters’ Professional division creates high‑impact, branded content programmes for some of the world’s most respected global brands. We’re looking for an experienced Senior Project Manager to join our global programme management team, playing a pivotal role in delivering work across Reuters Plus and Reuters Events. In this role, you’ll sit at the heart of how Reuters brings premium custom content and event‑led programmes to life. You’ll partner closely with world‑class journalists, producers, strategists and commercial teams to deliver complex, high‑profile campaigns—ensuring every project is delivered on time, on budget, and to the highest editorial and operational standards. Combining strong commercial awareness with outstanding project management and client‑facing skills, you’ll be a trusted lead for our clients and internal stakeholders alike—championing operational excellence while keeping client objectives and experience front and centre. This is a great opportunity to shape impactful global programmes and help deliver work that reflects Reuters’ reputation for quality, credibility and innovation.

Responsibilities

• Own the operational delivery of multiple concurrent content campaigns, setting clear plans, timelines, and ownership from kickoff through completion.
• Lead end‑to‑end execution across Reuters Plus and Reuters Events, partnering with editorial, production, design, audience development, paid social, media planning, Ad Ops, and external vendors.
• Manage scope, schedules, budgets, and quality rigorously—identifying risks early and driving practical, solutions‑focused decisions.
• Support the pre‑sale process by partnering with Sales and Content Strategy on RFP responses, including budgets, resourcing models, content mixes, and delivery plans.
• Assess feasibility and delivery impact during pre‑sale to protect quality, timelines, and commercial margins.
• Plan and deliver event‑related client programmes, including sponsored content and integrated media packages, aligning cross‑functional teams and proactively managing dependencies and timelines.

About You

• Strong understanding of branded content and event production, including delivery of advertiser‑funded programmes.
• Proven experience managing complex, multi‑workstream projects with tight timelines, budgets, and diverse stakeholders.
• Confident client‑facing communicator, able to lead meetings, manage expectations, and translate complexity into actionable plans.
• Sound judgment and operational rigor, with a practical, solution‑oriented approach under deadline pressure.
• Experience supporting paid distribution and/or ad operations for custom content (e.g. paid social, bespoke ad units).
• Exposure to EMEA markets beyond the UK, with experience working with Middle Eastern clients a plus.
• Experience managing external vendors and freelancers, including scope, timelines, and deliverables.
• Calm, highly accountable collaborator who thrives in fast‑moving environments and builds trust through follow‑through.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.