Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client delivery projects for legal software, ensuring quality and customer satisfaction.
- Company: Join Thomson Reuters, a global leader in trusted content and technology.
- Benefits: Enjoy flexible work arrangements, competitive benefits, and career development opportunities.
- Why this job: Make a real-world impact by helping clients achieve justice and transparency.
- Qualifications: 5+ years in software services, leadership experience, and strong financial acumen required.
- Other info: Be part of an inclusive culture that values diverse perspectives and continuous learning.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Thomson Reuters is looking for a Professional Services Manager to lead a portfolio of client delivery projects for our legal software solutions - owning outcomes across scope, schedule, quality, and customer satisfaction. You will manage a team of consultants and project managers, drive financial performance (utilization, revenue, margin), and ensure engagements are executed with rigor. You’ll collaborate closely with Product, Engineering, Customer Success & Sales to align delivery plans with solution capabilities and commercial commitments—removing obstacles and escalating risks to keep complex programs moving.
About the Role
- Own the end‑to‑end delivery of multiple customer engagements (implementation, technical consulting, training), ensuring on‑time, on‑budget outcomes and high customer satisfaction.
- Manage, mentor, and develop a team of consultants; set goals, coach performance, and build a culture of accountability and continuous improvement.
- Lead staffing and resource planning across a global delivery model, balancing workloads and skills to meet demand.
- Support recruiting, onboarding, and professional development; uphold delivery standards and playbooks.
- Serve as the delivery point of contact for executive sponsors and project stakeholders; facilitate governance meetings and executive readouts.
- Proactively identify risks and issues; lead root‑cause analysis and corrective actions; own critical escalations to resolution.
About you
You are fit for the role of a Professional Services Manager, if your background includes:
- 5+ years in software professional services, consulting, or program delivery.
- People leadership and/or mentorship experience.
- Financial acumen: hands‑on ownership of utilization, revenue, margin, and forecasting.
- Strong stakeholder management and executive communication skills; adept at steering governance and escalations.
Why This Role Matters
Our clients rely on Professional Services to realize value from their legal technology investments. As Delivery Manager, you orchestrate the people, process, and technology to deliver outcomes - protecting margin, keeping promises, and influencing renewals through measurable adoption.
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Professional Services Manager, Legal Software (Europe) employer: Thomson Reuters
Contact Detail:
Thomson Reuters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Manager, Legal Software (Europe)
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal software industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching Thomson Reuters and their legal software solutions. Understand their products and how they align with client needs. This will help you showcase your knowledge and passion during the interview.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, managed projects, and delivered results in previous roles. This will demonstrate your fit for the Professional Services Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Thomson Reuters.
We think you need these skills to ace Professional Services Manager, Legal Software (Europe)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Professional Services Manager role. Highlight your experience in software professional services and any leadership roles you've held. We want to see how your background aligns with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you’ve driven financial performance or improved customer satisfaction in previous roles. Numbers speak volumes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us deliver exceptional outcomes for our clients. Keep it engaging and relevant!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Thomson Reuters
✨Know Your Stuff
Make sure you’re well-versed in Thomson Reuters' legal software solutions. Familiarise yourself with their features, benefits, and how they align with client needs. This will help you demonstrate your expertise and show that you can lead client delivery projects effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in mentoring and developing consultants, as well as how you've fostered a culture of accountability. This will resonate well with the interviewers looking for someone to lead their team.
✨Be Financially Savvy
Brush up on your financial acumen, especially around utilization, revenue, and margin management. Be ready to discuss how you've handled these aspects in previous roles, as this is crucial for the Professional Services Manager position.
✨Prepare for Stakeholder Engagement
Think about how you would manage relationships with executive sponsors and project stakeholders. Prepare to discuss your approach to facilitating governance meetings and handling escalations, as strong stakeholder management is key to success in this role.
