At a Glance
- Tasks: Build and nurture relationships with strategic clients while ensuring their needs are met.
- Company: Join Thomson Reuters, a global leader in trusted content and technology.
- Benefits: Enjoy flexible work arrangements, competitive benefits, and career development opportunities.
- Other info: Be part of an inclusive culture that values your unique background and perspective.
- Why this job: Make a real-world impact by helping clients pursue justice and transparency.
- Qualifications: High energy, problem-solving skills, and prior account management experience preferred.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to the Strategic Sales Manager, this is an exciting opportunity to join the Strategic Sales team in a role designed to support our growth by nourishing, building and growing relationships with our strategic clients. Responsible for working with our existing strategic accounts you will be one of the main points of contact for our customers by being their ‘Trusted Adviser’.
About The Role:
- Working hand-in-hand with the Strategic Client Directors you will be responsible for the client renewal schedule and ensuring that the necessary contracts are issued and closed on time and in line with Sales targets.
- The Strategic Client Executive will collaborate and co-ordinate with the Account Director and wider business partners to ensure we are meeting all the needs and changing demands for the set of clients assigned to your territory.
- The Strategic Client Executive is responsible for maintaining Account Plans and Contact for all your strategic accounts that have both short-term objectives and long-term goals.
- Speaking with customers on a regular basis to confirm client experience and satisfaction – this is a client customer success role.
- Coordinating with multiple departments and teams to ensure wider sales objectives and performance goals are met.
- Delivering exceptional service and being at the forefront of owning and fixing client issues and challenges.
- Proactively establishing professional and productive relationships with stakeholders in client accounts.
- Ensuring client invoices are understood, reconcile to requirements and when disputed work with the AR Team and client to resolve.
- Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
- Managing new client onboarding, training and support.
About You:
- High Energy
- Proactive and motivated to go above and beyond to keep customers happy
- A problem-solving mentality
- Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives
- Outstanding organizational skills and the ability to manage multiple moving parts and accounts simultaneously
- Proven experience developing creative solutions to clients’ out of the ordinary problems.
- Leadership skills with an empathetic approach – our success is based on our clients’ success so you must be ready to drop everything at a moment’s notice to help.
- Prior experience in Account Management
- Legal background preferred
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media.
Strategic Client Executive in London employer: Thomson Reuters
As an Editor at The Insurer, you will thrive in a dynamic and supportive work environment located in the heart of London, where innovation meets collaboration. Our hybrid work model promotes flexibility, allowing you to balance personal and professional commitments while benefiting from comprehensive career development programmes tailored to help you excel in your role. With a strong emphasis on social impact and employee wellbeing, we offer competitive benefits that include mental health days, volunteer opportunities, and resources for your overall wellness, making us an exceptional employer for those seeking meaningful and rewarding employment.
