Senior Manager, Program Management - Custom Content in London

This hybrid position is based in London (3 days per week in our Canary Wharf office). Reuters' Custom Content Studio produces high-impact branded content programs for leading global brands. We’re looking for a Senior Manager, Program Management to lead our global program management function and support delivery across Reuters Plus and Reuters Events and ensure that campaigns and programs are delivered with operational excellence on time, in-budget, and to the highest standard.

As Senior Manager, Program Management, you’ll lead a global function at the centre of how Reuters delivers premium custom content programs and event-related client deliverables. You’ll work with world-class journalists, producers, strategists, and commercial teams to deliver campaigns for top-tier global brands. You’ll combine your commercial acumen, project management and excellent customer service skills to ensure that our clients’ needs remain at the heart of what we do.

This is a cross-functional role that blends people leadership, hands-on campaign oversight, and operational strategy. You’ll set the operating rhythm for the team, remove delivery roadblocks, strengthen our production processes, and partner closely with Sales, Content Strategy, Audience Development, Ad Ops, and external creative resources to deliver measurable client outcomes. You’ll also partner with stakeholders across Reuters Events to support the planning and delivery of event-related content programs and integrated commercial packages, ensuring timelines, scope, and quality are consistently managed end-to-end.

This is a great role for a collaborative, commercially-minded and operationally focused leader that wants to oversee a client-facing team. You’ll ensure our campaigns run smoothly with clear timelines in place and will ensure there are no last-minute surprises for anyone involved. You’ll act as a supportive coach to the team, ensuring consistent ways of working and driving continual high standards, and will also play a key part in shaping RFP responses that are both realistic and commercially smart, ensuring we protect the client experience while staying practical about what we can deliver.

About The Role

• Lead and develop a global program management team across regions (US, Europe, APAC and Middle East), fostering a collaborative, commercially-minded culture focused on delivering excellent client outcomes in support of Reuters Plus and Reuters Events.
• Allocate work and actively manage bandwidth across the team to ensure balanced workloads and predictable delivery, acting as the senior escalation point that removes blockers and ensures the team has what it needs to deliver work of the required standard.
• Identify recurring issues (snags/patterns), drive shared learning, and align regions on best practices while staying responsive to local realities.
• Own the operational delivery of multiple concurrent content campaigns, ensuring clear end-to-end plans, timelines and areas of accountability.
• Lead the internal operating rhythm for campaign execution, including weekly production meetings to align priorities, confirm action items, and track progress across every active program.
• Partner with internal stakeholders across Reuters Plus and Reuters Events to ensure end-to-end execution across: Content production; design and development; audience development and paid social planning/execution; media planning and Ad Ops for custom ad unit build, trafficking, and delivery; and external vendors and freelance creatives (e.g., videographers, designers, writers).
• Maintain strong control of scope, schedule, budget and quality, flagging risks early and proposing pragmatic solutions. Work closely with both clients and senior leaders, offering accurate visibility into status, risks and growth strategies.
• Partner with Sales and Content Strategy on RFP responses, building budgets, resourcing models, recommending content mixes and deliverable plans, and stress-testing feasibility to protect quality and margins.
• Support Reuters Events programs by building and managing delivery plans for event-related client deliverables (e.g., sponsored content, event-focused production elements, promotional assets, and integrated media packages), aligning cross-functional teams and proactively managing risks, dependencies, and timelines.
• Supporting training and enablement initiatives for your internal teams (e.g., CRM and partner groups) to ensure consistent processes and delivery.
• Own and improve program management standards, templates, and documentation, maintaining an evolving library of 'How-To' guides and ensuring new deliverables/processes are regularly updated.

About You

• Demonstrable experience in program/project management within branded content, media, publishing, marketing, or a related client-delivery environment.
• Demonstrable experience managing, leading and developing global teams, ideally across multiple time zones.
• A commercial approach to branded content, with a great understanding of branded content production workflows and the realities of delivering advertiser-funded programs.
• Proven ability to manage timelines, budgets, resourcing, and stakeholders across complex, multi-workstream projects where priorities and delivery risk shift at speed.
• Excellent client-facing communication skills—able to run meetings, manage expectations, and translate complexity into clear plans.
• Strong judgment, operational rigor, and a practical problem-solving approach under deadline pressure.

If you have experience of supporting event-related programs or integrated campaigns (e.g., sponsorship deliverables, event content production, or cross-platform packages) in partnership with events teams, we’d like to hear more about this on your application.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programmes, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognised, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge Your Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organisations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government and media. Our products combine highly specialised software and insights to empower professionals with the data, intelligence and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth and transparency. Reuters, part of Thomson Reuters, is a world-leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.

As a global business, we rely on the unique backgrounds, perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, colour, sex/gender, pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.