Professional Services Manager, Legal Software (Europe) in London

Thomson Reuters is looking for a Professional Services Manager to lead a portfolio of client delivery projects for our legal software solutions - owning outcomes across scope, schedule, quality, and customer satisfaction. You will manage a team of consultants and project managers, drive financial performance (utilization, revenue, margin), and ensure engagements are executed with rigor. You'll collaborate closely with Product, Engineering, Customer Success & Sales to align delivery plans with solution capabilities and commercial commitments—removing obstacles and escalating risks to keep complex programs moving.

As a Professional Services Manager, you will:

• Own the end‐to‐end delivery of multiple customer engagements (implementation, technical consulting, training), ensuring on‐time, on‐budget outcomes and high customer satisfaction.
• Manage, mentor, and develop a team of consultants; set goals, coach performance, and build a culture of accountability and continuous improvement.
• Lead staffing and resource planning across a global delivery model, balancing workloads and skills to meet demand.
• Support recruiting, onboarding, and professional development; uphold delivery standards and playbooks.
• Serve as the delivery point of contact for executive sponsors and project stakeholders; facilitate governance meetings and executive readouts.
• Proactively identify risks and issues; lead root‐cause analysis and corrective actions; own critical escalations to resolution.

You are fit for the role of a Professional Services Manager if your background includes:

• 5+ years in software professional services, consulting, or program delivery.
• People leadership and/or mentorship experience.
• Financial acumen: hands‐on ownership of utilization, revenue, margin, and forecasting.
• Strong stakeholder management and executive communication skills; adept at steering governance and escalations.

Our clients rely on Professional Services to realize value from their legal technology investments. As Delivery Manager, you orchestrate the people, process, and technology to deliver outcomes - protecting margin, keeping promises, and influencing renewals through measurable adoption.

What's in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‐based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real‐world solutions.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‐wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‐winning reputation for inclusion and belonging, flexibility, work‐life balance, and more.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‐bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.