At a Glance
- Tasks: Ensure clients maximise value from subscriptions and build lasting relationships with our brand.
- Company: Join Thomson Reuters, a globally recognised leader in the market.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Exciting opportunity for growth in a collaborative, cross-functional team.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Experience in customer success or account management; strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- We’re looking for a Customer Success Manager to play a pivotal role in ensuring our clients realise maximum value from their subscriptions and build lasting relationships with our brand
- Part relationship manager, part strategic advisor, and part data-driven problem solver, you’ll proactively monitor customer health, uncover opportunities to increase engagement, and ensure clients consistently achieve value from our products and services
- Working closely with Account Managers and the wider commercial team, you’ll act as a trusted advisor to clients, combining strong relationship-building skills with data-driven insight to identify opportunities, address risks proactively, and drive long‑term engagement and retention
- You’ll use customer feedback, platform usage data, and market understanding to ensure every client fully benefits from the intelligence and insights we provide
- This is an exciting opportunity to join a growing, market-leading business where you’ll play a direct role in customer retention, commercial success, and the continued growth of a globally recognised brand
- Please note that this is a 1yr Fixed Term Contract
• As a Customer Success Manager at Thomson Reuters, you will
- Support strategic customer trials and deliver tailored onboarding programmes that drive adoption and convert prospects into engaged subscribers
- Build strong relationships with a portfolio of clients, acting as a trusted advisor and ensuring they realise maximum value from their subscription
- Monitor account health and platform usage, proactively identifying engagement opportunities, risks, and retention actions
- Partner closely with Account Managers to support renewals, growth opportunities, and high-value customer relationships
- Analyse and interpret usage data, providing actionable insights and client-ready reports that demonstrate value and inform commercial conversations
- Deliver engaging customer training sessions, webinars, and educational content to increase product knowledge and adoption
- Gather and act on customer feedback, helping to improve the client experience and strengthen long‑term loyalty
- Champion the voice of the customer across the business, collaborating with Product, Editorial, and Commercial teams to drive continuous improvement and customer success
Qualifications
- Familiarity with the insurance or financial services industry is an advantage, but not a requirement — what matters more is the ability to learn a specialist market quickly.
- Demonstrable experience in a customer success, client services, account management support, or customer enablement role — ideally within B2B media, publishing, data, or Saa S.
- Proactive, self‑starting approach — you identify issues before they become problems and bring solutions, not just observations.
- Comfortable working in a collaborative, cross‑functional environment — you work well with sales, editorial, marketing, and ops teams, even without direct authority.
- Experience delivering training, presentations, or webinars — you are confident presenting to groups and skilled at tailoring content to your audience.
- A data‑informed mindset: you are comfortable working with usage dashboards, interpreting engagement data, and translating numbers into narrative.
- A genuine enthusiasm for helping clients get more value from products — you find satisfaction in turning an uncertain user into a confident one.
- Experience using Salesforce or a similar CRM for logging activities, managing tasks, and tracking client engagement.
- Strong organisational skills and high attention to detail — you manage multiple priorities simultaneously without things slipping.
- Strong communication skills — written and verbal — with the ability to adapt your tone and approach to different audiences, from individual users to senior stakeholders.
- #J-18808-Ljbffr
Customer Success Manager (Subscriptions, 1 year FTC) in London employer: Thomson Reuters
As an Editor at The Insurer, you will thrive in a dynamic and supportive work environment located in the heart of London, where innovation meets collaboration. Our hybrid work model promotes flexibility, allowing you to balance personal and professional commitments while benefiting from comprehensive career development programmes tailored to help you excel in your role. With a strong emphasis on social impact and employee wellbeing, we offer competitive benefits that include mental health days, volunteer opportunities, and resources for your overall wellness, making us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Subscriptions, 1 year FTC) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Thomson Reuters.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Thomson Reuters. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Manager (Subscriptions, 1 year FTC) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Thomson Reuters.
How to prepare for a job interview at Thomson Reuters
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Thomson Reuters's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Thomson Reuters offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
