Dev Ops Engineer - Reuters Imagen

Overview

Imagen helps sports and media companies manage and distribute their video libraries, enabling fast, easy, secure and controlled access to content through a highly customisable content portal. Speed to market, greater choice and ease of access are critical to maximising the value of content. Imagen allows rights holders to monetise near-live video assets more effectively via a premium content distribution portal. Offering pin-point time-based video searching, instant playback, online editing and high-speed file transfer, Imagen unlocks the full commercial potential in media libraries.

With customers including the Premier League, BBC Studios, IMG, BP, Press Association and many more, Imagen implements a unique set of processes and technical expertise to ensure that video is managed in the most efficient and cost-effective way. As the sheer amount of video data grows throughout the world, Imagen strives to create a platform that can generate more value from archive and near-live video.

About the Role

Reporting to the Director of Professional Services, Imagen requires an outgoing and ambitious Dev Ops Engineer to help implement customer projects. The successful applicant will be involved in all stages of technical delivery including, but not limited to: planning, weekly client meetings, deploying cloud-based infrastructure, installing Imagen software and writing scripted processes to improve workflows.

The Dev Ops Engineer is a broad role with scope to get involved with both technical issues and the company’s customers. Working as part of a wider delivery team the chosen applicant will join internal weekly planning meetings; contribute ideas for projects; deliver a high level of customer service; and demonstrate an aptitude for personal development. A keen team player is required, but the ability to solve complex problems independently is also essential. A track record of using cost benefit analysis to make important decisions is key.

Please note that this role is based from our Willingham office in Cambridge, on a hybrid basis (2 days per week).

About the Role Details

As a Dev Ops Engineer at Reuters Imagen you will:

• Install cloud-based Infrastructure and the Imagen software solution.
• Configure ImagenWeb using the platform editing tools to add finishing touches.
• Write and perform bespoke data migration processes.
• Monitor and research everchanging cloud technologies to improve working practices.
• Develop technical ideas to automate workflows for delivery and content onboarding.
• Liaise with technical support colleagues to troubleshoot and resolve customer issues.
• Communicate with customers in person, via email/telephone, and in conference

About You

To be a Dev Ops Engineer at Reuters Imagen, you will likely have:

• Knowledge and experience of working with Cloud technologies e.g. Azure, AWS, Kubernetes, Docker, Function Apps etc
• Installing, configuring and troubleshooting proprietary Software.
• Windows Powershell scripting.
• Excellent communication skills with the ability to convey ideas and offer solutions to internal and external stakeholders.
• Excellent organisational skills with the ability to manage priorities and work to deadlines.
• Ability to drive customer deployments to a high degree of accuracy and customer satisfaction.
• Excellent analytical skills for troubleshooting and problem solving.
• Experience with SQL query language.
• Working Knowledge of HTML, PHP & CSS.
• Understanding of XML and XSL Translation.
• Thorough understanding of networking standards and protocols.
• Experience of working with the latest Windows Server OS with the ability to troubleshoot a variety of IT-related issues and resolve user issues.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and ESG initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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