b Overview /b p In this role you will drive value for subscribers by guiding onboarding, adoption, and renewal strategies within a leading professional information platform. You will build trusted client partnerships, leverage usage data to spot opportunities, and collaborate with cross-functional teams to improve the customer experience. You’ll deliver training and actionable insights to demonstrate value, supporting retention and growth across a portfolio of clients. This is a 1-year fixed-term position embedded in a market-leading brand focused on delivering trusted intelligence and data-driven solutions. /p b Pay / Benefits /b ul li Hybrid work model /li li Flex My Way (work-life balance) /li li Career development and growth /li li Headspace app access /li li Retirement savings /li li Tuition reimbursement /li /ul b Responsibilities /b ul li Manage a portfolio of clients, acting as trusted advisor to maximise subscription value /li li Support trials and run tailored onboarding programmes to convert prospects into engaged subscribers /li li Monitor account health and platform usage to identify engagement opportunities, risks, and retention actions /li li Partner with Account Managers to support renewals, growth opportunities, and high-value relationships /li li Analyse usage data and provide client-ready reports to inform commercial conversations /li li Deliver training sessions, webinars, and educational content to boost product knowledge and adoption /li li Gather and act on customer feedback to improve the client experience and loyalty /li li Advocate for the voice of the customer across Product, Editorial, and Commercial teams to drive improvement /li /ul b Key requirements /b ul li Demonstrable experience in customer success, client services, account management support, or customer enablement in B2B environments /li /ul ul li Strong written and verbal communication /li li Proactive, self-starting with problem-solving mindset /li li Collaborative and able to work cross-functionally /li li Customer-centric mindset with ability to tailor messaging to audiences /li li Experience using Salesforce or similar CRM /li li Ability to interpret usage dashboards and translate data into narrative /li /ul
Customer Success Manager - Subscriptions employer: Thomson Reuters
Thomson Reuters is an exceptional employer, offering a dynamic work environment where innovation thrives and employees are empowered to lead the development of cutting-edge AI solutions. With a strong commitment to work-life balance, comprehensive benefits, and a culture that prioritises inclusion and professional growth, employees can expect to make a meaningful impact while advancing their careers in a globally recognised organisation. The hybrid work model and opportunities for community engagement further enhance the appeal of working in London, a vibrant hub for technology and legal expertise.
