Client Partner (Indirect Tax)

Indirect Tax Client Partner

The Indirect Tax Client Partner will support the growth of the Indirect Tax business, interfacing with internal stakeholders such as our sales specialists, relationship managers, technology consultants and possibly with external professional services partners, to drive services opportunities through new and existing customer channels.

This role will be predominately focused on our Indirect Tax suite of products, for which implementations will be delivered either by Thomson Reuters’ own delivery teams or jointly with external partners. There is also an expectation that this role extends into supporting our combined Indirect Tax and E-invoicing offerings. The successful candidate will need to foster collaboration across the various functional lines of business to engage with customers and internal partners to develop and deliver the services proposition, facilitating adoption of TR’s technology solutions within their business.

This role reports to the Director, Client Services and works alongside colleagues focusing across the Legal, Tax & Trade product areas.

About The Role

• Take the lead on project scoping, estimates and SOWs for professional services being delivered via the Thomson Reuters’ Technology implementation team, or jointly with our implementation partners.

• Manage documentation and contract management (SOWs, associated documentation and agreements, emails around sales, and documentation tracing) from conception to completion.

• Establish document control processes with customers, vendors, and Thomson Reuters

• Legal Front Door submission and collaborations for NDAs.

• Partner with in-house Legal department and subject matter experts to define exceptions and amendment language in contracts.

• Coordinate every aspect of pre-sale documentation from reviewing and managing approved documentation to coordinating with sales for SOW completion timelines, working with sales for customer needs, and working with executives for scope deliverables and timelines.

• Track and updating contracts within the SharePoint library, tracking project status, and acting as a \”go-to\” for all document ownership in the library.

About You

• A Bachelor’s degree, similar relevant qualification, or equivalent professional experience.

• Demonstrable project management skills and experience, ideally with a recognized qualification in project management (e.g., PMP).

• Ability to communicate complex concepts to a broad audience.

• Flexibility in adjusting to new, different and changing business requirements and decisions.

• Excellent problem-solving skills to achieve win-win outcomes.

• Strong verbal and written communication skills to influence internal and external audiences.

• Significant Professional Services experience, including experience of managing complex tax technology implementation projects for large and medium sized companies, gained within the Indirect Tax software space and ideally with ONESOURCE products.

• Experience of scoping, estimating and contracting for professional services engagements, communicating the value of services to prospective customers, explaining the ‘how’ and ‘why’ of implementation and interfacing with key stakeholders during the sales process.

• Excellent relationship management skills including influencing and building relationships with a wide range of stakeholders, both internally, with our external partners and with customers. Ability to communicate complex concepts to a broad audience.

• Results-oriented, focused on delivering results, and relentless commitment to win in a fast pace environment.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.