At a Glance
- Tasks: Drive customer success and growth for small law firms with innovative AI solutions.
- Company: Join Thomson Reuters, a leader in legal tech with a focus on inclusion and innovation.
- Benefits: Enjoy flexible work arrangements, competitive benefits, and career development opportunities.
- Other info: Be part of a diverse team committed to social impact and community engagement.
- Why this job: Make a real-world impact while helping legal professionals transform their workflows.
- Qualifications: Experience in account management or sales, with a passion for technology and customer relationships.
Thomson Reuters is looking for a dynamic and customer-focused Client Executive – Small Law to join our growing Small Law sales team. This role is central to protecting and growing revenue across a large portfolio of small law firm customers, while championing the adoption of Thomson Reuters' newest AI-powered solutions that are transforming how legal professionals work. You will act as a trusted advisor to your customer base — combining relationship management, risk-based prioritization, and consultative selling to ensure customers realize the full value of their Thomson Reuters solutions, while identifying opportunities to expand that value through upsell and cross-sell.
- Retention & Risk Management: Own the retention and risk prioritization across a large book of law firm customers, using risk data and account health indicators to guide daily activity and focus effort where it matters most.
- Upsell & Growth: Helping sales executive to identify upsell opportunities within the existing customer base, aligning Thomson Reuters solutions to each customer's specific aims, goals, and workflows.
- AI Adoption & Transformation: Drive increased adoption of new and existing AI solutions, positioning Thomson Reuters as a partner in transforming how customers and their clients work.
- Customer Onboarding: Partner closely with the Sales Executive covering the same territory to ensure a seamless handoff and effective onboarding experience for new customers.
- Account Hygiene: Maintain accurate, up-to-date account and pipeline data (hygiene) within CRM systems to support accurate reporting and forecasting.
- Activity & KPI Management: Consistently meet or exceed defined activity KPIs, managing a high-volume book of business with strong organization and prioritization skills.
- Product Stickiness: Continuously seek out and implement ways to deepen product usage and embed Thomson Reuters solutions into customer workflows, increasing overall stickiness and reducing churn risk.
- Collaboration: Work cross-functionally with New Business, Customer Success, Product, and Marketing teams to deliver a joined-up customer experience across the territory.
- Customer Insight: Maintain a curious, consultative approach — staying close to customer needs, market trends, and competitor activity to inform account strategy.
About You
- Proven experience in account management, customer success, or sales within a B2B environment (legal, SaaS, or professional services industry experience a plus).
- Strong organizational skills with the ability to manage a large, diverse portfolio of accounts efficiently.
- A curious, consultative mindset with genuine interest in understanding customer challenges and how technology (particularly AI) can solve them.
- Excellent interpersonal and relationship-building skills; comfortable engaging with stakeholders at all levels within law firms.
- Data-driven approach — comfortable using risk and usage data to priorities time and effort.
- Track record of achieving retention, upsell, and activity-based KPIs.
- Strong communication and collaboration skills, with experience working alongside New Business or Sales colleagues.
- Passion for technology and innovation, with an interest in AI's role in transforming the legal industry.
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Client Executive employer: Thomson Reuters
As an Editor at The Insurer, you will thrive in a dynamic and supportive work environment located in the heart of London, where innovation meets collaboration. Our hybrid work model promotes flexibility, allowing you to balance personal and professional commitments while benefiting from comprehensive career development programmes tailored to help you excel in your role. With a strong emphasis on social impact and employee wellbeing, we offer competitive benefits that include mental health days, volunteer opportunities, and resources for your overall wellness, making us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Client Executive at Thomson Reuters, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Thomson Reuters. Tailor your message to explain why you’re drawn to them and how you can contribute as a Client Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Client Executive
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Thomson Reuters:When writing your cover letter, make sure to tailor your message specifically for Thomson Reuters. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Thomson Reuters
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Thomson Reuters that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Thomson Reuters that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Thomson Reuters’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
