At a Glance
- Tasks: Answer calls, manage enquiries, and support office operations in a dynamic environment.
- Company: Join Thomson Cooper, a thriving independent firm of Accountants and Business Advisors.
- Benefits: Enjoy competitive salary, career development, and access to discounts and wellness resources.
- Other info: Opportunities for personal development and participation in wellness initiatives.
- Why this job: Make a real impact while developing your career in a supportive team.
- Qualifications: Experience in a busy office and strong communication skills required.
The predicted salary is between 24000 - 30000 € per year.
Want to step into a role where you can make a real impact? Looking to develop your career with an established, growing firm? We believe that great service comes from great people – where creating a supportive team is essential, and where new colleagues feel valued from day one. At Thomson Cooper our purpose is to “listen, advise and support our clients to achieve their goals”, and having talented people on board to deliver a high-quality service is our priority. We nurture and encourage our team in their development. We offer training and opportunities to develop your career.
The hours of work for the Receptionist Administrator role are 8.45am to 5pm Monday to Thursday and 8.45am to 3pm Fridays (36.75 hours per week). You will be based in our Edinburgh office.
ABOUT THOMSON COOPER
Thomson Cooper is a thriving independent firm of Accountants and Business Advisors operating across Central Scotland with offices in Edinburgh and Dunfermline. Our team comprises 8 partners and over 100 staff with expertise in a wide range of accounting and business advisory, insolvency and wealth management services. We are trusted advisors providing clear insight, digital efficiency, and long-term support to our clients. We work with owner-managed businesses, SMEs, large and multi-national businesses, and individuals.
THE THOMSON COOPER TEAM
At Thomson Cooper we nurture talent and offer training and development opportunities to ensure we get the best from our people. Working in smaller teams helps us maintain personal relationships and our values are at the heart of everything we do.
ABOUT THE RECEPTIONIST ADMINISTRATOR ROLE
You will be responsible for:
- Answering telephone calls, passing on messages and dealing with enquiries
- Scanning and distribution of incoming mail
- Administration support including preparing letters and enclosures for posting to clients and emailing correspondence direct to clients
- Franking and posting of mail
- Maintaining visitor logs and boardroom diaries
- Updating client data on our Practice Management Software
- Preparation of fee notes on our Practice Management Software
- General office support duties to ensure the daily smooth operation of the office such as maintenance of stationery supplies, kitchen supplies, preparation of teas and coffees for visitors etc
- Liaising with suppliers for office facilities
ABOUT YOU
You will have experience of working in a busy office environment, preferably in the professional service sector. You should have a minimum of 4 national 5s, one of which should be English, at C grade or above or the equivalent. You must be able to demonstrate excellent communication skills, both written and oral. Good IT skills. Have a passion and natural flair for delivering an outstanding level of client service. This is a wide and varied role, and you will be able to demonstrate how you approach dealing with multiple priorities in a fast-changing environment.
THE BENEFITS
- We offer competitive, industry benchmarked salaries
- Career development for motivated individuals
- Workplace Pension and 3 x Life Cover
- Access to our Employee Assistance Programme including GP24
- Access to our Reward Gateway offering 100s of high street discounts
- Access to wellbeing and fitness resources, videos, podcasts etc
- Client referral bonus
- Staff referral bonus
- Regular one to one meetings to assist personal development
- Opportunity to participate in our Healthy Working Lives or ESG Groups
Please be aware that this post does not satisfy the qualifications or salary requirement to qualify for skilled worker sponsorship, and Thomson Cooper do not currently hold a valid skilled worker sponsor licence to employ workers from outside the UK.
Receptionist Administrator Edinburgh employer: Thomson Cooper & Co
Thomson Cooper is an excellent employer that prioritises the growth and development of its team members, offering comprehensive training and career advancement opportunities in a supportive work environment. Located in the vibrant city of Edinburgh, our firm fosters a culture of collaboration and personal relationships, ensuring that every employee feels valued from day one. With competitive salaries, a robust benefits package, and a commitment to employee wellbeing, we are dedicated to creating a fulfilling workplace for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Administrator Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thomson Cooper. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the Receptionist Administrator role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! During the interview, let your passion for client service shine through. Share examples of how you've gone above and beyond in previous roles. Remember, they want someone who fits into their supportive team culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist Administrator Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Receptionist Administrator role. Highlight your communication skills and any relevant office experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to join Thomson Cooper and how you can contribute to our supportive team. Be genuine and let your personality come through.
Showcase Your IT Skills:Since good IT skills are essential for this role, mention any software or tools you’re familiar with. If you’ve used Practice Management Software before, definitely let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thomson Cooper & Co
✨Know the Company Inside Out
Before your interview, take some time to research Thomson Cooper. Understand their values, services, and the type of clients they work with. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Receptionist Administrator, excellent communication is key. Prepare examples of how you've successfully handled client enquiries or resolved issues in previous roles. Practising clear and concise responses will help you demonstrate your skills during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you handle multiple priorities in a busy environment. Think of specific situations where you managed competing tasks effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive a bit early to show your enthusiasm for the role. Being punctual reflects your professionalism and respect for the interviewer's time, which is crucial in a client-facing position like this.
