At a Glance
- Tasks: Assist customers with legal inquiries and provide exceptional service in a supportive team.
- Company: Established law firm dedicated to making a difference in people's lives.
- Benefits: Competitive salary, healthcare plans, generous leave, and professional development support.
- Other info: Great career growth opportunities and a dynamic work environment.
- Why this job: Join a friendly team and learn about the legal field while helping others.
- Qualifications: Strong communication skills and a passion for customer service; no experience needed.
The predicted salary is between 24129 - 24129 € per year.
We are hiring for our customer service team, so if you have a passion for delivering excellent customer service, want to work for somewhere that makes a difference and you are a people person, we would love to hear from you!
Working as part of our successful Contact Centre based in Sheffield, the role of a Customer Service Advisor, in our Legal Helpline team involves handling Personal Injury enquiries that come into the firm and you will be proactively capturing relevant information on our systems.
More about the role...
- Deal with and respond to telephone calls, emails and messages
- Communicate in a professional timely manner
- Carry out initial case assessments to determine the progression of a case - but don't worry we will give you all the training needed for you to be able to succeed in your role! So no previous experience is necessary.
In return, you will be working alongside lawyers who work on a diverse portfolio and highly prestigious cases. This is a great opportunity for someone who would like to join a well established law firm and utilise their customer service skills whilst learning all about our legal helpline team.
More about you...
- Exceptional organisational skills
- Strong ability to communicate professionally, clearly and effectively
- The ability to keep calm and composed under pressure
- A genuine passion for customer service and pride in your work
- Someone who wants to be part of a friendly and supportive team
What we offer you...
- Contributory pension scheme
- Permanent health insurance
- Healthcare Cash Plan (MediCash)
- Life assurance
- 23 days annual leave (in addition to bank holidays)
- 5 days additional leave over Christmas
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Cycle to work scheme
- Subsidised sports and social club
- Annual travel and parking loans
- Financial assistance for professional development
Sound good? Apply today!
Customer Service Advisor (Legal Helpline) employer: Thompsons Solicitors
Join our dynamic team in Sheffield as a Customer Service Advisor for our Legal Helpline, where your passion for customer service will make a real difference. We pride ourselves on fostering a supportive work culture that encourages professional growth, offering comprehensive training and development opportunities alongside competitive benefits such as a contributory pension scheme, healthcare cash plan, and enhanced leave policies. Be part of a friendly environment where you can thrive while working on prestigious legal cases.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Legal Helpline)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the firm and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. This will help you get comfortable with common questions and improve your confidence when it’s time to shine.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your passion for delivering excellent service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor (Legal Helpline)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love delivering excellent customer service. Share any experiences that highlight your people skills and how you’ve made a difference in previous roles.
Be Clear and Professional:Make sure your application is easy to read and free from typos. Use clear language and structure your thoughts well. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Highlight Your Organisational Skills:Since this role requires exceptional organisational skills, mention any relevant experiences where you’ve successfully managed tasks or projects. This will help us see how you can keep calm and composed under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Thompsons Solicitors
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role in the Legal Helpline team. Familiarise yourself with the types of Personal Injury enquiries you might handle and think about how your skills can contribute to providing excellent customer service.
✨Showcase Your Communication Skills
Since this role requires clear and professional communication, practice articulating your thoughts. You could even do a mock interview with a friend or family member. Be ready to demonstrate how you would handle different customer scenarios, especially under pressure.
✨Highlight Your Organisational Skills
The job description mentions exceptional organisational skills as a key requirement. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained composure during busy periods. This will show that you can thrive in a fast-paced environment.
✨Express Your Passion for Customer Service
Let your enthusiasm for customer service shine through! Share specific instances where you went above and beyond for a customer. This will help convey your genuine passion for helping others, which is crucial for this role.
