At a Glance
- Tasks: Provide top-notch technical support and resolve issues for clients across the UK.
- Company: Join a reputable company with a focus on customer service and teamwork.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Enjoy a dynamic work environment with structured training and growth opportunities.
- Why this job: Be the go-to tech guru and make a real difference in customer experiences.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 26437 - 43519 £ per year.
Location: Oxford (Hybrid working, 3 days per week in the office, 2 days working from home)
Salary: £26,437 - £43,519 per annum (dependent on experience)
Hours: Monday - Friday (09:00 - 18:00)
Experience: IT Support, Service Desk, Helpdesk, Technical Support, Customer Service, Microsoft 365, Networking, Managed Services, IT Technician
The Opportunity:
Thompson Terry Recruitment are delighted to be working with our long-standing client, who are looking to recruit a customer-focused and enthusiastic Service Desk Technician to join their growing team. As a Service Desk Technician, you'll be the first point of contact for all clients, providing professional and reliable technical support to businesses across the UK. You'll help diagnose and resolve technical issues, manage support requests through our Service Desk platform and ensure customers receive an excellent support experience.
This is a varied role, where you'll work with a broad range of technologies, assist with software and hardware deployments, support end users and collaborate with colleagues to deliver exceptional service. The successful Service Desk Technician will be a strong communicator, and always looking to expand their skillset. With structured training programmes, fully funded certifications, and opportunities for career progression, this role offers a fantastic opportunity for personal and professional development.
Service Desk Technician employer: Thompson & Terry
Thompson & Terry Recruitment's client is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development in the heart of Hambledon. With a competitive salary and a comprehensive benefits package, including enhanced pension and private medical insurance, this financial planning business fosters a supportive environment where innovative ideas are encouraged and valued, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Technician
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thompson & Terry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thompson & Terry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thompson & Terry:Your cover letter is your chance to shine! Tell us why you want to work at Thompson & Terry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thompson & Terry!
How to prepare for a job interview at Thompson & Terry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
