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- Tasks: Join a team to provide remote and on-site IT support for diverse clients.
- Company: Work with a reputable IT support business known for customer service excellence.
- Benefits: Receive extensive training and a clear career path in IT support.
- Why this job: Perfect for tech lovers eager to solve problems and grow in their IT careers.
- Qualifications: Must have a passion for IT, excellent customer service skills, and a UK driving license.
- Other info: Willingness to travel to client sites is essential.
Hours: Monday – Friday (office hours with the requirement to travel to clients sites)
Apply below after reading through all the details and supporting information regarding this job opportunity.
Experience: IT Support, Technical Support, Service Desk, Helpdesk, Service Delivery, Service Technician, 1st Line Support, 2nd Line Support, Service Desk, Troubleshooting, Customer Service
Opportunity:
Thompson & Terry Recruitment are excited to be working with our service driven IT Support client as they look for an intelligent and ambitious Trainee IT Support Engineer to join their team, as a result of expansion.
As Trainee IT Support Engineer, you will work within a small team of technical experts to provide both remote and on-site technical support for an exciting and varied client base both locally and in London. Being the first point of contact for clients and customers reporting their IT or technical issues, the successful Trainee IT Support Engineer will be responsible for logging IT tickets received over the telephone, via email and through the client portal.
Whilst learning on the job, day-to-day duties in this role will include taking ownership of support requests and efficiently delegating complex enquiries, general IT diagnosis and troubleshooting, fault-fixing, maintaining and installing IT systems, and working towards SLAs to ensure complete customer satisfaction at all times.
Whilst this position is at trainee level initially, the role has become available as the result of expansion and our client offer real scope to relatively quickly grow into a confident 1st Line IT Support Engineer and beyond to a senior level. Our client have a track record for training and developing passionate IT candidates over many years.
The ideal candidate will be a strong communicator, LOVE working with clients and be passionate about IT, but also really want to build a long-term career within IT Support and be willing to really throw themselves into this rapid growth.
The Company:
Thompson & Terry Recruitment’s client are a well-established and highly reputable IT support business, with a fantastic track record for delivering customer service excellence but also proactively ensure their clients IT Systems deliver so they can focus on their business.
Whilst work-life balance is important our client, the nature of their client base does mean the successful candidate must be willing to regularly travel and really throw themselves into often complex IT issues.
Our client are dedicated to providing a supportive and truly people-first place to work and as such, will offer candidates lots of training, which will result in a genuine career path within IT support, whilst gaining hands on experience and learning first-hand.
Requirements:
* A genuine LOVE for IT and willing to really learn with the ambition to build a long-term career in the business
* A natural problem solver with excellent customer service skills and genuinely enjoy dealing directly with clients
* Full UK Driving license with the willingness to regularly travel to client’s sites
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time
Trainee IT Support Engineer employer: Thompson & Terry Recruitment
Contact Detail:
Thompson & Terry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support Engineer
✨Tip Number 1
Make sure to showcase your passion for IT during the interview. Share specific examples of how you've engaged with technology, whether through personal projects, coursework, or previous experiences. This will demonstrate your genuine interest and commitment to a career in IT support.
✨Tip Number 2
Prepare to discuss your problem-solving skills. Think of scenarios where you've successfully resolved technical issues or helped others with their IT challenges. Being able to articulate your thought process will show that you're ready to tackle the complexities of IT support.
✨Tip Number 3
Since this role involves client interaction, practice your communication skills. Role-play common customer service scenarios with a friend or family member to build confidence in handling inquiries and troubleshooting issues effectively.
✨Tip Number 4
Research the company and its client base. Understanding their services and the types of clients they work with will help you tailor your responses during the interview and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Trainee IT Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Trainee IT Support Engineer. Highlight your passion for IT and your eagerness to learn in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in IT support, customer service, and problem-solving skills. Mention any technical skills or certifications that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for IT and your desire to grow within the company. Use specific examples of how you've demonstrated excellent customer service and troubleshooting skills.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the recruiters.
How to prepare for a job interview at Thompson & Terry Recruitment
✨Show Your Passion for IT
Make sure to express your genuine love for IT during the interview. Share any personal projects or experiences that highlight your enthusiasm and willingness to learn in this field.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved technical issues or provided excellent customer service. This will showcase your ability to handle the challenges of an IT support role.
✨Highlight Communication Skills
As a Trainee IT Support Engineer, you'll be the first point of contact for clients. Practice articulating your thoughts clearly and confidently, as strong communication is key to providing effective support.
✨Be Ready to Discuss Travel Willingness
Since the role requires regular travel to client sites, be prepared to discuss your flexibility and readiness to travel. This shows your commitment to meeting client needs and adapting to the job's demands.
