At a Glance
- Tasks: Manage high-profile client accounts and build strong relationships while solving complex queries.
- Company: Join an award-winning employer known for exceptional service and staff retention.
- Benefits: Strong base salary, Monday to Friday hours, and a supportive team environment.
- Other info: Collaborative culture with opportunities for career advancement.
- Why this job: Perfect for those passionate about customer service and looking to grow in a tech-savvy role.
- Qualifications: Experience in account management and a knack for building lasting relationships.
The predicted salary is between 30000 - 40000 £ per year.
Location: Witney (OX28) with home-working
Salary: Strong Base Salary (Salaried, rather than commission/bonus)
Hours: Monday – Friday (09:00 – 17:00)
Experience: Account Management, Customer Success, Relationship Management, Customer Service, Client Success, Office Administration, Technical Support
The Opportunity
Thompson & Terry Recruitment are delighted to be partnering with an award-winning employer with amazing staff and client retention to recruit a service-led Account Manager with exceptional customer service skills. As Account Manager, you will manage a portfolio of existing high-profile UK client accounts, building strong relationships, identifying new revenue opportunities, and supporting clients with a range of complex queries. The successful Account Manager will manage and nurture relationships across their UK clients, by supporting them to thrive as a business. The role of Account Manager is an ideal opportunity for someone who has experience working in a high-end service led industry, enjoys technology and is keen to build a long-term and successful career within an award-winning business.
The Company
Thompson & Terry Recruitment are working with a well-established and award-winning business that partners with a portfolio of well-known brands. Their reputation has been built on delivering exceptional service and forming long-term, trusted relationships with their clients across the UK and Europe. The successful Account Manager will work in a close-knit team environment where collaboration is encouraged and hard work is recognised. They are so proud of their commitment as a great employer, which has been evidenced by awards and amazing staff longevity.
Requirements:
- Passionate about offering amazing levels of customer service and able to build strong and lasting relationships.
- Super organised with an amazing attention to detail and enjoy managing a varied workload effectively.
- Driven to learn and confident to ask lots of questions in order to be able to build a long-term and successful career with the business.
- Enjoy the challenge of really thinking outside the box to problem solve and innovate on behalf of your well-known clients.
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment, are an Abingdon-based recruitment agency specialising in placing candidates into roles across Oxfordshire and beyond. We typically recruit for Office Administration Jobs, Sales Jobs, Marketing Jobs, Biotech Jobs, and Executive Search appointments.
If you have any accessibility requirements or would like to discuss reasonable adjustments in the recruitment process, please let us know.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time. Only candidates based in UK and eligible to work in UK are allowed.
Account Manager employer: Thompson & Terry Recruitment
Thompson & Terry Recruitment is an award-winning employer located in Witney, offering a supportive and collaborative work culture that prioritises exceptional customer service and employee growth. With a strong base salary and a commitment to recognising hard work, employees enjoy a fulfilling career path while managing high-profile client accounts in a close-knit team environment. The company’s dedication to staff retention and development makes it an attractive place for those seeking meaningful and rewarding employment.
Contact Details:
Thompson & Terry Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thompson & Terry Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thompson & Terry Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thompson & Terry Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Thompson & Terry Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thompson & Terry Recruitment!
How to prepare for a job interview at Thompson & Terry Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
