At a Glance
- Tasks: Be the face of our business centre, welcoming clients and managing enquiries.
- Company: Join an award-winning commercial property company that values its employees.
- Benefits: Enjoy 25 days holiday, healthcare plans, gym discounts, and more!
- Other info: Regular social events and a supportive team culture await you!
- Why this job: Gain valuable experience in a fast-paced environment with great career progression.
- Qualifications: Customer service or admin experience, strong communication skills, and a proactive attitude.
Salary: Up to £28,000 per annum
Hours: Monday - Friday (08:30 – 17:00)
Experience: Client Services, Customer Service, Reception, Office Administration, Sales Support, Business Centres, Property, Hospitality, Facilities, Serviced Offices
The Opportunity
Thompson & Terry Recruitment are proud to be working alongside our award-winning and rapidly expanding commercial property client to recruit a Client Services Coordinator to support the growth of their Abingdon-based business centre. As the face of the centre, you will be responsible for creating an exceptional first impression for clients, visitors and prospective customers. From welcoming guests and handling enquiries to supporting sales activity and ensuring the smooth running of the centre, this is a varied and rewarding position that combines customer service, administration, operations and sales support.
The successful Client Services Coordinator will work closely with the Centre Manager and will be trusted to take ownership of key responsibilities, including managing enquiries, coordinating viewings, supporting revenue generation and maintaining excellent service standards. You will also have the opportunity to step up and cover the Centre Manager during periods of absence, making this an excellent development opportunity for someone looking to progress their career.
This role would suit an ambitious individual with strong administration and customer service experience who enjoys working in a fast-paced environment, building relationships and delivering exceptional client experiences.
The Company
As an award-winning employer, Thompson & Terry Recruitment’s client really invests in employee experience and, as a result, provides thorough and engaging training to encourage the development of all their staff with progression opportunities available too. Additionally, company culture is really important to our client, and so they often organise regular social events for the entire company and within the centre too!
Our client provides tons of benefits, including a competitive holiday allowance with 25 days plus all Bank Holidays and three additional days off paid leave over the Christmas period. Additionally, they provide healthcare plans for all employees, shopping cashback schemes, gym discounts and cycle-to-work programmes!
Requirements
- Previous experience in a customer service, reception or administrative role
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to manage multiple priorities
- A proactive and professional approach with the confidence to work independently
- Experience using Microsoft Office and CRM systems
- Professional, adaptable and eager to take on additional responsibility and develop over time.
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon-based recruitment agency specialising in placing candidates into roles across Oxfordshire and beyond. We typically recruit for Office Administration Jobs, Sales Jobs, Marketing Jobs, Biotech Jobs, and Executive Search appointments.
No terminology used in this advert is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We encourage applications from all suitably qualified individuals.
If you have any accessibility requirements or would like to discuss reasonable adjustments in the recruitment process, please let us know.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.
Client Services Coordinator in Abingdon employer: Thompson & Terry Recruitment
Join a thriving, sustainability-led SME in Chalgrove, where your role as a Finance Administrator will not only support vital environmental projects but also offer you a people-first work culture. With an unlimited training budget, flexible working patterns, and generous benefits including unlimited annual leave, you'll have the opportunity to grow your career in a supportive, dog-friendly office environment that values professional development and team collaboration.
Contact Details:
Thompson & Terry Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thompson & Terry Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thompson & Terry Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Coordinator in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thompson & Terry Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Thompson & Terry Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thompson & Terry Recruitment!
How to prepare for a job interview at Thompson & Terry Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
