At a Glance
- Tasks: Support our Aftersales Team with admin, invoicing, and customer service.
- Company: Join Ireland's largest motorhome dealer with a family-run vibe.
- Benefits: Enjoy a competitive salary, pension, discounts, and free parking.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Be part of a growing team and make a real difference in customer satisfaction.
- Qualifications: Experience in admin or customer service, ideally in the automotive sector.
The predicted salary is between 26550 - 32450 £ per year.
Due to expansion and continued business growth, Ireland's largest motorhome dealer requires a professional and customer-centric Administrator to join our Aftersales Team.
Department: Aftersales / Service & Parts / Rental
Reports to: Aftersales Manager
Location: Thompson Leisure Ltd
Salary: £26,000 - £32,000 per annum, depending on experience
Hours: Full-Time, 40 hours per week (Monday to Friday, 9:00 AM - 5:30 PM) - some occasional Saturday work required during peak rental season.
Job Purpose: The Aftersales Administrator provides essential clerical, operational, and customer-facing support to the Service, Parts, Workshop & Rental teams. You will ensure that job cards, service histories, invoicing, and warranty/administrative paperwork are processed accurately and efficiently to keep the department running smoothly.
Key Responsibilities:
- Workshop & Job Card Administration: Create, manage, and update workshop job cards and service records on the Dealer Management System (DMS). Track work-in-progress (WIP) and assist with scheduling and job tracking. File and archive completed job sheets, inspection reports, and customer sign-offs in line with company and manufacturer standards.
- Invoicing, Billing & Financial Support: Prepare customer estimates, quotations, and final service/repair invoices. Process customer payments (card, cash, account queries) and reconcile daily takings. Support the finance department with invoice queries, purchase orders, and month-end aftersales reporting. Daily invoicing of all internal sales jobs ensuring full accuracy of agreed times, rates, and discounts.
- Sales Stock and Sold Vehicle Preparation: Assist with receiving and accurately tracking the movement of Sales Stock and Sold vehicles on site. Assist with the processing of customer part exchange vehicles and trade-in vehicle documentation. Assist with vehicle stock checks.
- Customer Service & Communication: Handle incoming phone calls, service enquiries, and front-of-house customer drop-offs/collections as required. Keep customers updated on vehicle repair progress, completion times, and extra work authorisations. Coordinate vehicle collection, drop-off, and collection.
Person Specification:
- Experience: Minimum 12 years of experience in an administrative, clerical, or customer service role ideally within the motor trade, garage, or automotive dealership environment.
- System Literacy: Proficient in Microsoft Office Suite (Excel, Word, Outlook). Experience using a Dealer Management System (DMS) such as Catalyst, Verendus, Kerridge, Pinewood/Pinnacle, or equivalent is a strong advantage.
- Education: GCSE (or equivalent) passes in Maths and English.
- Skills & Competencies: Attention to detail, organisation, communication, and teamwork.
Benefits:
- Attractive salary based on experience
- Company pension
- Cycle to work scheme
- Employee discount scheme
- Free on-site parking
- Company uniform
- Family owned and run business
- Company events
Aftersales & Rental Administrator employer: Thompson Leisure Limited
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