At a Glance
- Tasks: Provide top-notch customer service and manage truck service scheduling.
- Company: Join Thompsons, the largest privately owned Renault Truck dealership in the UK.
- Benefits: Enjoy competitive pay, health cash plan, and training opportunities.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Be part of a trusted team that values customer relationships and employee growth.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking an experienced Service Advisor to join our Newcastle Depot. You will provide a courteous and efficient reception service ensuring a high level of customer satisfaction at all times. You will be responsible for R2C, truck service scheduling, MOT bookings in line with the manufacturer's guidelines and recommendations. You will work closely with the workshop, parts, and sales team.
It is key that you have the following:
- Experience of working in a similar environment with excellent customer skills
- Good experience of a service industry dealing with customers via various methods
- A passion for delivering exceptional customer service
- Knowledge of working with databases
- Excellent time management, organisational and IT skills
- Strong communication and influencing skills
- Good levels of numeracy and literacy
- Attention to detail and accuracy is paramount
- Experience of working with multiple teams
- Driving licence is desirable
- Technical background desirable
Benefits:
- DOE and overtime rates for extra hours worked
- 22 days plus bank holidays
- Company health cash plan (after qualifying period) - support with everyday healthcare costs eg optician, dentist, physio etc
- Cycle to work scheme
- Pension Scheme
- Employee Assistance Programme - access 24/7 to health and well-being support
- Training and development opportunities in-house and manufacturer's ensuring you keep up with innovations and industry developments
About Us: Thompsons are the largest privately owned Renault Truck dealership in the UK with 7 depots spanning the East of England supplying the full range of new Renault and Isuzu trucks, pre-owned trucks, trailers, and vans. We have a reputation for providing top-quality service and we're trusted to build quality fleets and keep them moving. Building long-standing customer relationships will always be a priority across our 7 depots in Hull, Grimsby, Boston, Sheffield, Rainton, Teesside, and Tyneside. We are an ambitious and successful company determined by the skills, reliability, and loyalty of our people. We are always on the lookout for more talented individuals and go the extra mile for our employees.
Job Types: Full-time, Permanent
Experience: service advisor: 2 years (preferred)
Work Location: In person
Service Advisor employer: Thompson Commercials
Thompson Commercials Ltd is an exceptional employer, offering a supportive work environment where employees can thrive and develop their careers. With a strong focus on customer service and teamwork, the company provides comprehensive benefits including a health cash plan, pension scheme, and ongoing training opportunities, making it an ideal place for those seeking meaningful and rewarding employment in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thompson Commercials. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thompson Commercials before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thompson Commercials:Your cover letter is your chance to shine! Tell us why you want to work at Thompson Commercials specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thompson Commercials!
How to prepare for a job interview at Thompson Commercials
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
