At a Glance
- Tasks: Support customers and the depot team by handling enquiries and promoting products.
- Company: Join the largest privately owned Renault Truck dealership in the UK.
- Benefits: Enjoy 22 days leave, health cash plan, and ongoing training opportunities.
- Other info: Great career development opportunities in a dynamic environment.
- Why this job: Be part of a supportive team and make a real difference in customer service.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
Thompson Commercials Ltd is the largest privately owned Renault Truck dealership in the UK, operating across eight depots throughout the East of England. Known for our strong customer focus and our commitment to keeping fleets moving, we proudly supply Renault and Isuzu new trucks, quality used vehicles and provide trusted parts and service support.
The Role
As a Parts Advisor, you will play a key role in supporting our customers and the wider depot team. Your main duties will include:
- Handling incoming and outgoing customer enquiries via telephone and email
- Contacting potential or existing customers to promote products, services, and offers
- Completing reports accurately and on time
- Monitoring and reporting on delayed or back-ordered parts
- Ensuring all franchise reporting platforms are kept up to date in line with group policy
What We’re Looking For
To be successful in this role, you should have:
- Excellent customer service skills when dealing with internal and external customers
- Strong product and parts knowledge, with the ability to offer clear advice and guidance
- High attention to detail, with the ability to complete paperwork accurately and promptly
- A positive, proactive approach and a strong team ethic
- Experience in a similar parts role is desirable, but enthusiasm and the right attitude are just as important.
What You’ll Receive
Joining Thompson Commercials means being part of a supportive and well-established team. Benefits include:
- 22 days annual leave + bank holidays
- On-site parking
- Company health cash plan (after qualifying period) – support for everyday health costs such as opticians and dental care
- Cycle to Work scheme
- Employee Assistance Programme (EAP) – 24/7 support for health and wellbeing
- Ongoing training and career development opportunities
Experience: Parts: 3 years (preferred) HGV/Automotive: 3 years (preferred)
Sound like the job for you?
Newcastle - Parts Advisor employer: Thompson Commercials Ltd
Thompson Commercials Ltd is an excellent employer, offering a dynamic work environment in the vibrant Newcastle upon Tyne region. With a strong focus on employee development and a supportive team culture, we provide our Parts Advisors with opportunities for growth while ensuring they feel valued and engaged. Our commitment to quality service and customer satisfaction makes this role not just a job, but a meaningful career path in the automotive industry.
