At a Glance
- Tasks: Provide IT support, troubleshoot issues, and improve systems with new technologies.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy 33 days annual leave, health cash plan, and competitive pay.
- Other info: Opportunities for learning, development, and career growth await you!
- Why this job: Kickstart your career in tech and make a real difference in a dynamic environment.
- Qualifications: Degree in Computer Science or related field; tech-savvy and great communication skills.
The predicted salary is between 25000 - 32000 € per year.
The post holder will be responsible for providing end user and system support, helping diagnose and troubleshoot hardware and software problems, whilst also helping users to install and configure applications. As members of the team, you will be a key player in the continuous improvement of current systems and the introduction of new technologies.
Responsibilities
- Provide support to diagnose, troubleshoot and resolve technical issues and requests across a broad IT hardware and software spectrum. This includes undertaking root cause analysis to help prevent similar issues in future.
- Maintain and support Email, Web browsing security, Anti-Virus systems, Windows Update Services and Microsoft products and services.
- Use the Company’s ticket management tool to ensure all cases are logged properly, tracked and completed accurately through to resolution, within agreed timeframes and limit SLA breaches.
- Prioritise and manage several open issues simultaneously and where required, properly elevate unresolved issues to appropriate internal teams (e.g. Senior Engineers or Business Systems Team).
- Perform daily and weekly checks and monitoring of Key Services and applications, to ensure a proactive approach towards issue detection and resolution.
- Document technical knowledge in the form of notes and manuals.
- Support the wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and actively contributing at team meetings.
- Ensure all company policies, procedures and working practices are adhered to.
- Participate in on site customer/supplier audits as required.
- Prioritise and delegate tasks to ensure productivity, quality & improvement targets are met in accordance with set KPI's.
- Participate in projects to success via SMART objectives.
Reward
- Annual bonus (linked to company performance)
- 33 days annual leave (Increase after 5 years' service)
- 37.5 hours per week
- Health cash plan
- Contributory Salary Sacrifice Pension Scheme
- Holiday Purchase Scheme - Salary Sacrifice
- Electric Car Scheme - Salary Sacrifice
- Cycle to Work Scheme
- Competitive enhanced Maternity and Paternity pay
- IVF & Assisted Conception Policy
- Women in Business - Corporate Member
- Service Awards
- Local charity/sponsorship activities
- Dedicated employee parking
- Discounted Gym membership
- Learning and development opportunities
Requirements
- Completed a degree within a relevant field i.e. Computer Science, IT or Software Engineering
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Self-motivated with excellent time management and communication skills
- A current driver’s license/own transport is required.
- Out of hours support may be required from time to time in this role
- Certification in Microsoft, Linux, Cisco, or similar technologies.
- Previous industry experience through a placement year
We reserve the right to enhance criteria on shortlisting. Thompson Aero Seating is an Equal Opportunities employer. The closing date for applications is the 31st May 2026 at 17:00.
IT Graduate in Portadown employer: Thompson Aero
Thompson Aero Seating is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, generous annual leave, and a range of benefits including a health cash plan and pension scheme. Our collaborative work culture fosters innovation and continuous improvement, allowing IT Graduates to thrive in a supportive environment while contributing to exciting projects and new technologies. With a commitment to professional development and community engagement, we provide a rewarding workplace for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Graduate in Portadown
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university. Let them know you're on the hunt for an IT Graduate role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for tech support roles or take on freelance gigs. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews! Research common IT interview questions and practice your answers. Make sure you can talk about your troubleshooting skills and how you've handled tech issues in the past.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are keen on joining us. Plus, it shows you're genuinely interested in being part of the team!
We think you need these skills to ace IT Graduate in Portadown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Graduate role. Highlight your relevant skills and experiences, especially those related to troubleshooting and system support. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background fits with our needs. We love seeing enthusiasm and a bit of personality in applications.
Showcase Your Technical Skills:Don’t forget to mention any certifications or technical skills you have, like Microsoft or Linux. We’re looking for candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thompson Aero
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer systems, mobile devices, and software applications. Be ready to discuss how you've diagnosed and resolved technical issues in the past, as this will show your practical understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems before. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to perform root cause analysis and prevent future issues.
✨Familiarise Yourself with Company Tools
Get to know the ticket management tools commonly used in IT support roles. If you can, practice using similar systems so you can confidently discuss how you'd log and track cases during the interview.
✨Demonstrate Team Spirit
Since teamwork is key in this role, think of ways you've contributed to team success in the past. Be prepared to talk about how you share knowledge and support your colleagues, as well as how you handle multiple tasks while meeting deadlines.
