Technical Support Engineer in London

The post holder will be responsible for providing an efficient and reliable IT system, from second/third line support for more than 900 users to more granular application, networking, and server support. You will be a key player in the continuous improvement of current systems and the introduction of new technologies.

Responsibilities

• Perform daily and weekly checks and monitoring of Key Services and applications to ensure a proactive approach towards issue detection and resolution.
• Respond promptly and proactively to issues escalated by other team members.
• Apply system updates and security patches in line with company policy and schedule.
• Provide exceptional technical support to end users and stakeholders.
• Ensure departmental KPI’s are met for systems availability and uptime.
• Administer, troubleshoot and resolve system issues in a timely fashion, undertaking root-cause analysis to help prevent similar issues in future.
• Through in-depth technical knowledge, you will be expected to guide and influence projects and activities throughout the business.
• Adopt the ‘One-Team’ approach to work collaboratively both within the department and across the Organisation.
• Specify and deploy systems to match business and application requirements.
• Use the Company’s ticket management tool, ensuring accurate recording of all cases and ticket closure within agreed timeframe.
• Ensure all records relating to Requests, Incidents, Problems and Knowledge Management are completed accurately and within agreed timeframe.
• Support the wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.
• Ensure all company policies, procedures, and working practices are adhered to.
• Participate in on-site customer/supplier audits as required.
• Prioritise and delegate tasks to ensure productivity, quality & improvement targets are met in accordance with set KPI's.
• Lead & participate in projects to success via SMART objectives.

Reward

• Annual bonus (linked to company performance).
• 33 days annual leave (Increase after 5 years' service).
• 37.5 hours per week.
• Health cash plan.
• Contributory Salary Sacrifice Pension Scheme.
• Holiday Purchase Scheme – Salary Sacrifice.
• Electric Car Scheme – Salary Sacrifice.
• Cycle to Work Scheme.
• Competitive enhanced Maternity and Paternity pay.
• IVF & Assisted Conception Policy.
• Women in Business - Corporate Member.
• Service Awards.
• Local charity / sponsorship activities.
• Dedicated employee parking.
• Discounted Gym membership.
• Learning and development opportunities.

Requirements

• Third level qualification in computer science or IT related subject.
• Minimum of 5 years’ experience within a relevant technical role.
• Strong IT skills including Microsoft Office applications.
• The ability to undertake project work from idea to implementation and to deliver against deadlines and agreed targets.
• Extensive knowledge and experience of supporting server hardware, Windows Server 2022, VMware, and SANs.
• Knowledge and experience of supporting networking principles, security and troubleshooting including Firewalls, VPN, Cisco Switches, RDS, and Sophos solutions.
• Extensive knowledge and experience of supporting Exchange 365 and O365 suite of Applications, including SharePoint, Azure, Intune and their implementations.
• Proven experience in incident management, service request management and problem solving. Experience of using ticketing systems and use of monitoring and management tools.
• A background in application support.
• O365 administration and Security.
• ITIL4 Certification.

We reserve the right to enhance criteria on shortlisting. Thompson Aero Seating is an Equal Opportunities employer. The closing date for applications is the 17th May 2026 at 17:00.