At a Glance
- Tasks: Provide IT support, troubleshoot issues, and improve systems with new technologies.
- Company: Join Thompson Aero Seating, a forward-thinking employer committed to innovation.
- Benefits: Enjoy competitive salary, annual bonus, 33 days leave, and flexible working hours.
- Other info: Great opportunities for learning, career progression, and employee recognition.
- Why this job: Make a real impact in tech while developing your skills and career.
- Qualifications: Degree in Computer Science or related field; tech troubleshooting skills required.
The predicted salary is between 25000 - 32000 € per year.
The post holder will be responsible for providing end user and system support, helping diagnose and troubleshoot hardware and software problems, whilst also helping users to install and configure applications. As members of the team, you will be a key player in the continuous improvement of current systems and the introduction of new technologies.
Responsibilities
- Provide support to diagnose, troubleshoot and resolve technical issues and requests across a broad IT hardware and software spectrum. This includes undertaking root cause analysis to help prevent similar issues in future.
- Maintain and support Email, Web browsing security, Anti-Virus systems, Windows Update Services and Microsoft products and services.
- Use the Company’s ticket management tool to ensure all cases are logged properly, tracked and completed accurately through to resolution, within agreed timeframes and limit SLA breaches.
- Prioritise and manage several open issues simultaneously and where required, properly escalate unresolved issues to appropriate internal teams (e.g. Senior Engineers or Business Systems Team).
- Perform daily and weekly checks and monitoring of Key Services and applications, to ensure a proactive approach towards issue detection and resolution.
- Document technical knowledge in the form of notes and manuals.
- Support the wider team with knowledge share, via knowledge base communications (emails, how-to guides, etc.) and actively contributing at team meetings.
- Ensure all company policies, procedures and working practices are adhered to.
- Participate in on-site customer/supplier audits as required.
- Prioritise and delegate tasks to ensure productivity, quality & improvement targets are met in accordance with set KPI's.
- Participate in projects to success via SMART objectives.
Reward
- Competitive salary
- Annual bonus (linked to company performance)
- 33 days annual leave (Increase after 5 years' service)
- 37.5 hours per week
- Flexi time working
- £5,000 employee referral bonus
- Health cash plan
- Contributory Salary Sacrifice Pension Scheme
- Holiday Purchase Scheme - Salary Sacrifice
- Electric Car Scheme - Salary Sacrifice
- Cycle to Work Scheme
- Life Assurance Scheme at x4 gross salary
- Competitive enhanced Maternity and Paternity pay
- IVF & Assisted Conception Policy
- Women in Business - Corporate Member
- Wellbeing Initiatives
- Employee Recognition scheme
- Service Awards
- Local charity / sponsorship activities
- Dedicated employee parking
- Discounted Gym membership
- Learning and development opportunities
- Career progression
Requirements
Essential
- Completed a degree within a relevant field i.e. Computer Science, IT or Software Engineering
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Self-motivated with excellent time management and communication skills
- A current driver’s license/own transport is required.
- Out of hours support may be required from time to time in this role
Desirable
- Certification in Microsoft, Linux, Cisco, or similar technologies.
- Previous industry experience through a placement year
We reserve the right to enhance criteria on shortlisting. Thompson Aero Seating is an Equal Opportunities employer. The closing date for applications is the 31st May 2026 at 17:00. For further information contact careers@thompsonaero.com
IT Graduate in Portadown employer: Thompson Aero Seating
Thompson Aero Seating is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, annual bonuses, and a generous leave policy. With a strong focus on continuous improvement and innovation, the company fosters a collaborative work culture where IT Graduates can thrive through learning opportunities, career progression, and participation in meaningful projects. Located in a supportive environment, employees benefit from various schemes such as health cash plans, flexible working hours, and initiatives promoting work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Graduate in Portadown
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university events. We all know someone who knows someone, and a friendly chat can lead to opportunities you might not find online.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common questions. We suggest doing mock interviews with friends or using online resources to boost your confidence and nail that first impression.
✨Tip Number 3
Show off your skills! If you’ve worked on any projects or have relevant experience, create a portfolio or a GitHub profile. We love seeing what you can do, and it gives you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for fresh talent, so don’t hesitate to put yourself out there!
We think you need these skills to ace IT Graduate in Portadown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Graduate role. Highlight any relevant projects or coursework that showcase your understanding of computer systems and troubleshooting abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT and how you can contribute to our team. Mention specific technologies or experiences that relate to the job description, and don’t forget to show a bit of your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think critically and proactively tackle challenges, so share those stories!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward, and you’ll be able to track your application status easily. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Thompson Aero Seating
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer systems, mobile devices, and software applications. Be ready to discuss how you've diagnosed and resolved technical issues in the past, as this will show your practical understanding of the role.
✨Familiarise Yourself with the Company’s Tools
Get to know the ticket management tool mentioned in the job description. If possible, try to find out what systems they use for email security, anti-virus, and other services. This will help you speak confidently about how you can contribute from day one.
✨Prepare for Scenario Questions
Think of examples where you've had to troubleshoot issues or manage multiple tasks at once. Prepare to explain your thought process and how you prioritised tasks, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Show Your Team Spirit
Since teamwork is key in this role, be ready to discuss how you've collaborated with others in the past. Highlight any experiences where you contributed to knowledge sharing or team meetings, as this will show you're a great fit for their culture.
