At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve targets.
- Company: Join Thompson Aero Seating, a leader in the aviation industry.
- Benefits: Enjoy competitive salary, annual bonus, and 33 days of leave.
- Other info: Flexible working hours and various employee wellbeing initiatives.
- Why this job: Make a real impact in a dynamic environment with career progression.
- Qualifications: Experience with global airlines and strong leadership skills required.
The predicted salary is between 44813 - 54771 £ per year.
The post holder will be responsible for managing revenue and conducting forecasting for the department, regularly reviewing market intel as well as supporting team development in order to achieve targets and KPIs. They will also ensure ongoing excellent customer service to key customers.
Responsibilities
- Work with the Management Team to set and monitor standards and KPIs for the team.
- Develop and provide support to the team.
- Implement strategic change, customer service and continuous improvement in the department.
- Work with and proactively support customers in delivering tailor-made solutions.
- Complete regular reporting decks and present results to the relevant stakeholders.
- Ensure that the OEM services conform to all required regulations and certification standards.
Reward
- Competitive salary.
- Annual bonus (linked to company performance).
- 33 days annual leave (Increase after 5 years' service).
- 37.5 hours per week.
- Flexi time working.
- £5,000 employee referral bonus.
- Health cash plan.
- Contributory Salary Sacrifice Pension Scheme.
- Holiday Purchase Scheme - Salary Sacrifice.
- Electric Car Scheme - Salary Sacrifice.
- Cycle to Work Scheme.
- Life Assurance Scheme at x4 gross salary.
- Competitive enhanced Maternity and Paternity pay.
- IVF & Assisted Conception Policy.
- Women in Business - Corporate Member.
- Wellbeing Initiatives.
- Employee Recognition scheme.
- Service Awards.
- Local charity / sponsorship activities.
- Dedicated employee parking.
- Discounted Gym membership.
- Learning and development opportunities.
- Career progression.
Requirements
Essential
- Extensive experience of working with global airlines and their requirements for aircraft seating.
- Project management experience.
- Experience gained in planning and analysis.
- Excellent communication, stakeholder management and negotiation skills.
- Strong track record of management of front-line service delivery operations in a customer-facing role, delivering a diverse portfolio of services to meet business outcomes.
- Experience of successfully managing a culture of continuous improvement or the introduction and development of service standards which support change and customer satisfaction.
- Excellent leadership skills in relation to building and managing a diverse team, including building new capacity, through change to improve service delivery and business outcomes.
- Ability to adapt and succeed in a changing environment.
- Be able to understand and feel market dynamics.
Desirable
- A third level qualification in Engineering (or equivalent).
We reserve the right to enhance criteria on shortlisting. Thompson Aero Seating is an Equal Opportunities employer. The closing date for applications is the 30th August 2026 at 17:00. For further information contact careers@thompsonaero.com.
Delivery Support Manager in Portadown employer: Thompson Aero Seating
Thompson Aero Seating is an excellent employer, offering a dynamic work environment in Portadown, Northern Ireland, where you can thrive as a Contract Buyer. With a strong focus on employee wellness and competitive benefits, including bonus schemes, the company fosters a collaborative culture that encourages professional growth and development. Join us to be part of a team that values quality and innovation in the aerospace industry.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Support Manager in Portadown
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Delivery Support Manager at Thompson Aero Seating!
✨Tip Number 2: Leverage Alumni Networks
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Delivery Support Manager role at Thompson Aero Seating!
We think you need these skills to ace Delivery Support Manager in Portadown
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Thompson Aero Seating. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Thompson Aero Seating
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Thompson Aero Seating. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
