At a Glance
- Tasks: Provide IT support, troubleshoot issues, and improve systems with new technologies.
- Company: Join a dynamic team in Portadown, Craigavon, focused on innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Collaborative environment with chances to learn and develop your career.
- Why this job: Be a key player in tech solutions and make a real impact.
- Qualifications: Passion for IT and problem-solving skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Location: Portadown, Craigavon, United Kingdom
Earnings: Salary discussed on application
The post holder will be responsible for providing end user and system support, helping diagnose and troubleshoot hardware and software problems, whilst also helping users to install and configure applications. As members of the team, you will be a key player in the continuous improvement of current systems and the introduction of new technologies.
Responsibilities
- Provide support to diagnose, troubleshoot and resolve technical issues and requests across a broad IT hardware and software spectrum. This includes undertaking root cause analysis to help prevent similar issues in future.
- Maintain and support Email, Web browsing security, Anti-Virus systems, Windows Update Services and Microsoft products and services.
- Use the Company's ticket management tool to ensure all cases are logged properly, tracked and completed accurately through to resolution, within agreed timeframes and limit SLA breaches.
- Prioritise and manage several open issues simultaneously and where required, properly escalate unresolved issues to appropriate internal teams (e.g. Senior Engineers or Business Systems Team).
- Perform daily and weekly checks and monitoring of Key Services and applications, to ensure a proactive approach towards issue detection and resolution.
- Document technical knowledge in the form of notes and manuals.
- Support the wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and actively contributing at team meetings.
- Ensure all company policies, procedures and working practices are adhered to.
- Participate in on site customer/supplier audits as required.
- Prioritise and delegate tasks to ensure productivity, quality.
IT Graduate TLNT1_NI employer: Thompson Aero Seating Ltd
As an IT Graduate at our Portadown location, you will join a dynamic team that values innovation and continuous improvement. We offer a supportive work culture that encourages professional growth through hands-on experience and knowledge sharing, ensuring you develop your skills in a collaborative environment. With competitive earnings and a commitment to employee well-being, we provide a rewarding career path for those looking to make a meaningful impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Graduate TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Graduate role.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We recommend doing mock interviews with friends or using online resources to boost your confidence before the big day.
✨Tip Number 3
Show off your skills! If you’ve worked on any personal projects or have relevant experience, make sure to discuss them during interviews. We want to see how you’ve tackled real-world problems and what technologies you’re familiar with.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Graduate TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Graduate role. Highlight any relevant experience or skills that match the job description, like troubleshooting or system support. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background makes you a great fit for us. Don’t forget to mention your enthusiasm for continuous improvement and new technologies.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think critically and tackle challenges head-on, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Thompson Aero Seating Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific examples of how you've diagnosed and resolved issues in the past. This will show that you're not just familiar with the concepts but can apply them practically.
✨Familiarise Yourself with Ticket Management Tools
Since you'll be using a ticket management tool, it’s a good idea to understand how these systems work. If you have experience with any similar tools, be prepared to talk about it. If not, do a bit of research on common features and best practices to demonstrate your willingness to learn.
✨Show Your Team Spirit
This role involves a lot of collaboration, so be ready to share examples of how you've worked effectively in a team. Highlight any experiences where you contributed to knowledge sharing or helped improve processes, as this aligns with the company's focus on continuous improvement.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential technical issues you might encounter and how you would approach resolving them. Practising these scenarios can help you articulate your thought process clearly and demonstrate your problem-solving skills.
