At a Glance
- Tasks: Provide IT support, troubleshoot issues, and improve systems with innovative tech.
- Company: Join Thompson Aero Seating, a forward-thinking employer in the tech industry.
- Benefits: Enjoy competitive salary, flexi-time, health cash plan, and career progression opportunities.
- Other info: Great perks like gym discounts, employee recognition, and local charity activities.
- Why this job: Be part of a dynamic team making a real impact in technology and user support.
- Qualifications: Degree in Computer Science or related field; tech troubleshooting skills required.
The predicted salary is between 25000 - 32000 £ per year.
The post holder will be responsible for providing end user and system support, helping diagnose and troubleshoot hardware and software problems, whilst also helping users to install and configure applications. As members of the team, you will be a key player in the continuous improvement of current systems and the introduction of new technologies.
Responsibilities
- Provide support to diagnose, troubleshoot and resolve technical issues and requests across a broad IT hardware and software spectrum. This includes undertaking root cause analysis to help prevent similar issues in future.
- Maintain and support Email, Web browsing security, Anti-Virus systems, Windows Update Services and Microsoft products and services.
- Use the Company's ticket management tool to ensure all cases are logged properly, tracked and completed accurately through to resolution, within agreed timeframes and limit SLA breaches.
- Prioritise and manage several open issues simultaneously and where required, properly escalate unresolved issues to appropriate internal teams (e.g. Senior Engineers or Business Systems Team).
- Perform daily and weekly checks and monitoring of Key Services and applications, to ensure a proactive approach towards issue detection and resolution.
- Document technical knowledge in the form of notes and manuals.
- Support the wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and actively contributing at team meetings.
- Ensure all company policies, procedures and working practices are adhered to.
- Participate in on site customer/supplier audits as required.
- Prioritise and delegate tasks to ensure productivity, quality & improvement targets are met in accordance with set KPI's.
- Participate in projects to success via SMART objectives.
Reward
- Competitive salary
- Annual bonus (linked to company performance)
- Flexi time working
- £5,000 employee referral bonus
- Health cash plan
- Contributory Salary Sacrifice Pension Scheme
- Holiday Purchase Scheme - Salary Sacrifice
- Electric Car Scheme - Salary Sacrifice
- Cycle to Work Scheme
- Life Assurance Scheme at x4 gross salary
- Competitive enhanced Maternity and Paternity pay
- IVF & Assisted Conception Policy
- Women in Business - Corporate Member
- Wellbeing Initiatives
- Employee Recognition scheme
- Service Awards
- Local charity / sponsorship activities
- Dedicated employee parking
- Discounted Gym membership
- Learning and development opportunities
- Career progression
Requirements
- Essential
- Completed a degree within a relevant field i.e. Computer Science, IT or Software Engineering
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Self-motivated with excellent time management and communication skills
- A current driver's license/own transport is required.
- Out of hours support may be required from time to time in this role
- Desirable
- Certification in Microsoft, Linux, Cisco, or similar technologies.
- Previous industry experience through a placement year
Thompson Aero Seating is an Equal Opportunities employer. The closing date for applications is the 31st May 2026 at 17:00. To be considered for this role you will be redirected to and must complete the application process on our careers page.
IT Graduate employer: Thompson Aero Seating Ltd
Thompson Aero Seating is an exceptional employer located in Portadown, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, we provide extensive learning and development opportunities, competitive benefits including a health cash plan and flexible working hours, and a culture that values well-being and recognition. Join us to be part of a team that not only supports your career progression but also encourages you to contribute to meaningful projects in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Graduate
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university. Let them know you're on the hunt for an IT Graduate role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. Get a friend to quiz you or even do a mock interview. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your skills! If you've worked on any projects or have a portfolio, make sure to highlight that during interviews. It’s a great way to demonstrate your problem-solving abilities and technical knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Graduate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Graduate role. Highlight your relevant skills and experiences, especially those related to troubleshooting and support. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background makes you a great fit for us. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills:Don’t forget to mention any certifications or technical skills you have, like Microsoft or Linux knowledge. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:Remember to apply through our careers page! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy – just click the Apply button and follow the steps!
How to prepare for a job interview at Thompson Aero Seating Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer systems, mobile devices, and software applications. Be ready to discuss how you've diagnosed and resolved technical issues in the past, as this will show your practical understanding of the role.
✨Familiarise Yourself with the Company
Research Thompson Aero Seating and their IT infrastructure. Understanding their products and services will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Scenario Questions
Expect questions that ask you to troubleshoot a hypothetical technical issue. Practise articulating your thought process clearly, as this will showcase your problem-solving skills and ability to work under pressure.
✨Show Off Your Team Spirit
Since teamwork is key in this role, be prepared to share examples of how you've collaborated with others in the past. Highlight any experiences where you contributed to knowledge sharing or team projects, as this will align with the company's values.
