At a Glance
- Tasks: Provide IT support, troubleshoot issues, and improve systems with innovative tech.
- Company: Join Thompson Aero Seating, a forward-thinking employer in the tech industry.
- Benefits: Enjoy competitive salary, flexi-time, health cash plan, and career progression opportunities.
- Other info: Great perks like gym discounts, employee recognition, and local charity activities.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Degree in Computer Science or related field; tech troubleshooting skills required.
The predicted salary is between 25000 - 32000 £ per year.
The post holder will be responsible for providing end user and system support, helping diagnose and troubleshoot hardware and software problems, whilst also helping users to install and configure applications. As members of the team, you will be a key player in the continuous improvement of current systems and the introduction of new technologies.
Responsibilities
- Provide support to diagnose, troubleshoot and resolve technical issues and requests across a broad IT hardware and software spectrum. This includes undertaking root cause analysis to help prevent similar issues in future.
- Maintain and support Email, Web browsing security, Anti-Virus systems, Windows Update Services and Microsoft products and services.
- Use the Company's ticket management tool to ensure all cases are logged properly, tracked and completed accurately through to resolution, within agreed timeframes and limit SLA breaches.
- Prioritise and manage several open issues simultaneously and where required, properly escalate unresolved issues to appropriate internal teams (e.g. Senior Engineers or Business Systems Team).
- Perform daily and weekly checks and monitoring of Key Services and applications, to ensure a proactive approach towards issue detection and resolution.
- Document technical knowledge in the form of notes and manuals.
- Support the wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and actively contributing at team meetings.
- Ensure all company policies, procedures and working practices are adhered to.
- Participate in on site customer/supplier audits as required.
- Prioritise and delegate tasks to ensure productivity, quality & improvement targets are met in accordance with set KPI's.
- Participate in projects to success via SMART objectives.
Reward
- Competitive salary
- Annual bonus (linked to company performance)
- Flexi time working
- £5,000 employee referral bonus
- Health cash plan
- Contributory Salary Sacrifice Pension Scheme
- Holiday Purchase Scheme - Salary Sacrifice
- Electric Car Scheme - Salary Sacrifice
- Cycle to Work Scheme
- Life Assurance Scheme at x4 gross salary
- Competitive enhanced Maternity and Paternity pay
- IVF & Assisted Conception Policy
- Women in Business - Corporate Member
- Wellbeing Initiatives
- Employee Recognition scheme
- Service Awards
- Local charity / sponsorship activities
- Dedicated employee parking
- Discounted Gym membership
- Learning and development opportunities
- Career progression
Requirements
- Essential
- Completed a degree within a relevant field i.e. Computer Science, IT or Software Engineering
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Self-motivated with excellent time management and communication skills
- A current driver's license/own transport is required.
- Out of hours support may be required from time to time in this role
- Desirable
- Certification in Microsoft, Linux, Cisco, or similar technologies.
- Previous industry experience through a placement year
Thompson Aero Seating is an Equal Opportunities employer. The closing date for applications is the 31st May 2026 at 17:00. To be considered for this role you will be redirected to and must complete the application process on our careers page.
IT Graduate in Craigavon employer: Thompson Aero Seating Ltd
Thompson Aero Seating is an exceptional employer located in Portadown, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee development, we provide numerous growth opportunities, competitive benefits including a health cash plan and flexible working hours, and a culture that values well-being and recognition. Join us to be part of a team that not only supports your career aspirations but also encourages a proactive approach to technology and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Graduate in Craigavon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university. Let them know you're on the hunt for an IT Graduate role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. Get comfortable explaining how you would troubleshoot issues or improve systems. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to research the company! Understand their products, culture, and recent projects. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at Thompson Aero Seating. So, hit that Apply button and let’s get started!
We think you need these skills to ace IT Graduate in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Graduate role. Highlight your relevant skills and experiences, especially those related to troubleshooting and support. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background makes you a great fit for us. Don’t forget to mention any projects or experiences that showcase your problem-solving skills.
Show Off Your Technical Skills:In your application, be sure to list any certifications or technical skills you have, like Microsoft or Linux. We love seeing candidates who are proactive about their learning and development, so don’t hold back!
Follow the Application Process:Remember, to apply for this role, you need to go through our careers page. Click the Apply button and complete the process there. It’s super easy, and we can’t wait to see your application!
How to prepare for a job interview at Thompson Aero Seating Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer systems, mobile devices, and software applications. Be ready to discuss how you've diagnosed and resolved technical issues in the past, as this will show your practical understanding of the role.
✨Familiarise Yourself with the Company
Research Thompson Aero Seating and their IT infrastructure. Understanding their products and services will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Scenario Questions
Expect questions that ask you to troubleshoot a specific issue or describe how you would handle multiple open cases. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Show Off Your Communication Skills
As you'll be working closely with users and team members, it's crucial to demonstrate your communication abilities. Practice explaining technical concepts in simple terms, and be prepared to discuss how you would document your findings and share knowledge with the team.
