At a Glance
- Tasks: Manage global seat installations and ensure top-notch customer service.
- Company: Join Thompson Aero Seating, a leader in aircraft seating solutions.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and health perks.
- Other info: Opportunities for travel, career growth, and continuous improvement.
- Why this job: Be part of a dynamic team making a global impact in aviation.
- Qualifications: Experience with airlines, project management, and strong leadership skills.
The predicted salary is between 37800 - 46200 £ per year.
Location: Craigavon, County Armagh, United Kingdom
Earnings: Salary discussed on application
The post holder will be responsible for the overall management and execution of all TAS seat installation at MRO's. The role will involve significant interaction, working alongside customers and various installation locations across the globe. This will need to be managed via proactive planning, engagement and strategic alignment between various moving parts, whilst ensuring that all airworthiness regulations and requirements are met. The Delivery Support Manager will also ensure ongoing excellent customer service to key customers.
Responsibilities
- Work with the Management Team to set and monitor standards and KPIs for the team
- Develop and provide support to the team
- Implement strategic change, customer service and continuous improvement in the department
- Work with and proactively support customers in delivering tailor-made solutions
- Complete regular reporting decks and present results to the relevant stakeholders
- Ensure that the OEM services conform to all required regulations and certification standards
- Significant amount of global travel
Reward
- Competitive salary
- Annual bonus (linked to company performance)
- Flexi time working
- £5,000 employee referral bonus
- Health cash plan
- Contributory Salary Sacrifice Pension Scheme
- Holiday Purchase Scheme - Salary Sacrifice
- Electric Car Scheme - Salary Sacrifice
- Cycle to Work Scheme
- Life Assurance Scheme at x4 gross salary
- Competitive enhanced Maternity and Paternity pay
- IVF & Assisted Conception Policy
- Women in Business - Corporate Member
- Wellbeing Initiatives
- Employee Recognition scheme
- Service Awards
- Local charity / sponsorship activities
- Dedicated employee parking
- Discounted Gym membership
- Learning and development opportunities
- Career progression
Requirements
Essential
- Extensive experience of working with global airlines and their requirements for aircraft seating
- Project management experience
- Experience gained in planning and analysis
- Excellent communication, stakeholder management and negotiation skills
- Strong track record of management of front-line service delivery operations in a customer-facing role, delivering a diverse portfolio of services to meet business outcomes
- Experience of successfully managing a culture of continuous improvement or the introduction and development of service standards which support change and customer satisfaction
- Excellent leadership skills in relation to building and managing a diverse team, including building new capacity, through change to improve service delivery and business outcomes
- Ability to adapt and succeed in a changing environment
- Be able to understand and feel market dynamics
Desirable
- A third level qualification in Engineering (or equivalent)
We reserve the right to enhance criteria on shortlisting. Thompson Aero Seating is an Equal Opportunities employer. The closing date for applications is the 30th August 2026 at 17:00. To be considered for this role you will be redirected to and must complete the application process on our careers page.
Delivery Support Manager in Craigavon employer: Thompson Aero Seating Ltd
Thompson Aero Seating is an exceptional employer located in Portadown, Craigavon, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, ensuring our team members can thrive in their careers while contributing to meaningful projects. Our inclusive culture promotes teamwork and respect, making it a rewarding place to work for those passionate about quality engineering and supplier management.
