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- Tasks: Greet residents, assist with requests, and ensure top-notch customer service.
- Company: Join a prestigious 1930’s mansion-style development in Paddington.
- Benefits: Enjoy a competitive salary of £25k and a 4 on 4 off schedule.
- Why this job: Work in an intimate setting, providing exceptional service to high net worth individuals.
- Qualifications: 2+ years as a Night Porter or Concierge; strong communication and IT skills required.
- Other info: Candidates living within a 45-minute commute are preferred.
The predicted salary is between 20000 - 30000 £ per year.
Vacancy: Night Porter Location: Paddington Salary: £25k per annum Hours/Days: 8pm – 8am 4 on 4 off We are seeking a reliable and dedicated Night Porter for a prestigious 1930’s Mansion style development of circa 40 + residential apartments in Paddington. This is an exciting opportunity for an experienced Porter looking to work at an intimate, high end residential development, providing excellent service to High Net Worth Individuals Key Responsibilities The Night Porter shall; * Meet and greet the residents, answer enquiries by telephone or callers to the desk. * Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. * Ensure that the highest levels of customer care and service are maintained at all times. * Deal effectively with complaints, take the correct action and remain courteous at all times. * Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. * Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. * Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. * Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. * Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. * Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. * Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty * Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. * Assist the House Manager/Directors with any other reasonable duties as requested. * Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. * Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Porter role must meet the following criteria; * Have a minimum of 2 years experience as a Night Porter or Concierge within a residential or hotel environment * Live no further than a 45 minute commute door to door from PaddingtoN * Have good basic IT skills, including the use of email and microsoft word packages * Have excellent written and verbal english language skills * Be articulate, well spoken and a good communicator * Be able to problem solve and remain calm under pressure * Have excellent personal presentation * Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Night Porter position, all successful applicants will be contacted within 7 working days from the date of their initial application
Night Porter employer: Thomas Webb
Contact Detail:
Thomas Webb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Make sure to highlight your previous experience as a Night Porter or Concierge in your conversations. Share specific examples of how you provided excellent customer service and handled difficult situations, as this will demonstrate your capability for the role.
✨Tip Number 2
Familiarize yourself with the area around Paddington. Being knowledgeable about local amenities and services can help you assist residents more effectively and show that you're proactive and engaged with the community.
✨Tip Number 3
Prepare to discuss your problem-solving skills during the interview. Think of scenarios where you had to remain calm under pressure and how you resolved issues efficiently, as this is crucial for maintaining high standards of service.
✨Tip Number 4
Dress appropriately for the interview to reflect the smart appearance expected in the role. This not only shows your understanding of the job requirements but also demonstrates your commitment to personal presentation.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Night Porter or Concierge. Emphasize your customer service skills and any specific achievements in previous roles that demonstrate your ability to provide 5-star service.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your experience, your understanding of the responsibilities, and how you can contribute to maintaining high standards of service at the residential development.
Showcase Communication Skills: Since excellent written and verbal English skills are essential, ensure your application is free from errors. Use clear and concise language to convey your points effectively, demonstrating your communication abilities.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully handled difficult situations or complaints in the past. This will show your potential employer that you can remain calm under pressure and resolve issues efficiently.
How to prepare for a job interview at Thomas Webb
✨Showcase Your Customer Service Skills
Since the role requires providing excellent service to High Net Worth Individuals, be prepared to share specific examples of how you've delivered outstanding customer service in previous positions. Highlight your ability to remain calm under pressure and effectively handle complaints.
✨Demonstrate Your Communication Abilities
As a Night Porter, you'll need to communicate clearly and effectively with residents and guests. Practice articulating your thoughts and responses during the interview, and consider discussing situations where your communication skills made a difference.
✨Emphasize Your Experience
With a minimum of 2 years experience required, make sure to discuss your relevant background as a Night Porter or Concierge. Talk about specific responsibilities you had and how they relate to the key duties listed in the job description.
✨Prepare for Security and Emergency Scenarios
Given the importance of security and emergency procedures in this role, be ready to discuss how you've handled similar situations in the past. Think of examples where you ensured safety and security, and how you would approach any potential issues in the future.
