Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome residents, manage security, handle deliveries, and assist with inquiries.
- Company: Join a prestigious residential building in vibrant West London.
- Benefits: Enjoy a 4 nights on, 4 nights off schedule with a dynamic work environment.
- Why this job: Be the face of luxury living while ensuring safety and comfort for residents.
- Qualifications: 1+ years in concierge roles, strong English skills, and exceptional customer service.
- Other info: Ideal for outgoing individuals who thrive in a fast-paced, upscale setting.
Position: Night Concierge (residential building) Location: West London Hours/shift pattern: 4 nights on, 4 nights off 19:00 – 07:00 Thomas Webb is currently recruiting for a professional Night Concierge to work at a prestigious residential building in the heart of West London. The residential building comprises circa 400 apartments, with an underground carpark, landscape gardens and private gym for residents use and so the service standards required from the Night Concierge is 5 star! Key Responsibilities: The Night Concierge shall be responsible for; * Providing a warm, professional welcome to residents and their guests. * Managing access to the premises, ensuring safety and security protocols are upheld. * Monitoring CCTV and conducting regular security checks. * Managing of the security of keys including issuing, tracking, retrieving and recording all key activity * Handling mail and package deliveries with discretion and efficiency, including accurate record keeping * Assisting residents with inquiries, service requests, and any immediate needs. * Maintaining a detailed log of incidents, activities and communications during the shift. * Liaising with contractors regarding maintenance and repair works in communal areas * Acting as the eyes and ears of the managing agent, reporting any significant ongoings at the building Candidate Specification: The successful Night Concierge should meet the following criteria; * Right to work in the UK * A minimum of 1 years current experience in a concierge role within a luxury hotel or residential setting. * Advanced English language skills, with the ability to communicate effectively in English with a variety of nationalities and backgrounds * Excellent written communication skills, with the ability to write detailed reports and maintain comprehensive records * Good IT skills, with the ability to work confidently with email, Microsoft office packages and building management systems * Exceptional customer service skills and the ability to maintain a professional demeanor under pressure. * Excellent interpersonal and relationship building skills. * A keen eye for detail and a proactive approach to problem-solving. * Ability to work independently with minimal supervision. * Outgoing, confident, friendly, approachable and chatty personality Please note that any applications that do not meet the candidate specification for this Night Concierge role will not be considered. To apply for this Night Concierge position please submit your CV and covering letter, detailing your suitability for the role
Night Concierge employer: Thomas Webb
Contact Detail:
Thomas Webb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Make sure to highlight your previous experience in luxury settings. Since this role requires a minimum of one year in a concierge position, be ready to discuss specific examples of how you provided exceptional service.
✨Tip Number 2
Demonstrate your communication skills during the interview. Given the diverse backgrounds of residents, practice articulating your thoughts clearly and confidently to show that you can engage with various personalities.
✨Tip Number 3
Familiarize yourself with security protocols and procedures. Being able to discuss how you would handle security checks and manage access will show that you take the safety of residents seriously.
✨Tip Number 4
Prepare to showcase your problem-solving skills. Think of scenarios where you had to resolve issues quickly and effectively, as this will demonstrate your proactive approach and ability to work independently.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in concierge roles, especially within luxury settings. Emphasize your customer service skills and any specific achievements that demonstrate your ability to provide a 5-star service.
Craft a Compelling Cover Letter: In your cover letter, clearly outline why you are the perfect fit for the Night Concierge position. Mention your experience, language skills, and how you can contribute to maintaining high service standards at the residential building.
Showcase Communication Skills: Since excellent written communication is crucial for this role, ensure your application is free of errors and clearly structured. Use professional language and be concise while providing detailed information about your qualifications.
Highlight IT Proficiency: Mention your familiarity with Microsoft Office and any building management systems you have used in previous roles. This will demonstrate your ability to handle the administrative aspects of the Night Concierge position effectively.
How to prepare for a job interview at Thomas Webb
✨Showcase Your Customer Service Skills
As a Night Concierge, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service, especially in high-pressure situations. This will demonstrate your ability to maintain professionalism and a warm demeanor.
✨Demonstrate Attention to Detail
Highlight your keen eye for detail during the interview. Discuss how you've managed security protocols or maintained accurate records in previous roles. This will reassure the interviewer of your capability to handle the responsibilities of the position.
✨Communicate Effectively
Since the role requires interaction with residents from diverse backgrounds, practice your English communication skills. Be prepared to discuss how you’ve effectively communicated in past roles, ensuring clarity and understanding.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage security issues or resident inquiries. Outline your thought process and actions taken to resolve these situations, showcasing your proactive approach.
