At a Glance
- Tasks: Deliver exceptional service to residents and manage requests with a warm, professional approach.
- Company: Join a leading recruitment consultancy for luxury residential developments in London.
- Benefits: Competitive salary, flexible shifts, and opportunities for career growth.
- Other info: Dynamic role with a focus on safety, security, and impeccable service standards.
- Why this job: Be the face of luxury living and make a real difference in residents' lives.
- Qualifications: 2+ years in luxury concierge or guest services; night shift experience preferred.
Location: Liverpool Street, City of London
Hours: 42 hours per week (12-hour shifts, rotating day & night schedule)
Shift Times: 7:30pm–7:30am / 7:00am–7:00pm (subject to change)
Salary: £31,000 per annum
Thomas Webb Recruitment is a leading recruitment consultancy specialising in front-of-house staffing for London's most prestigious residential developments. We are currently seeking a polished and highly adaptable Float Concierge to join a landmark luxury residence. This is an excellent opportunity for a service-led professional with experience in five-star hotels, private members clubs, or high-end residential developments. The role will primarily cover night shifts, with flexibility to support day operations when required, ensuring a seamless 24-hour concierge service for residents.
Key Responsibilities:
- Deliver a consistently warm, professional, and personalised service to residents, guests, and visitors
- Act as a central point of contact for all resident interactions, managing requests via phone, app, email, and in person
- Provide tailored lifestyle and local recommendations, coordinating bookings and bespoke services where required
- Maintain the safety and security of the building through regular patrols, monitoring access, and following all procedures
- Carry out internal and external inspections, reporting and escalating any maintenance, health, or safety concerns
- Manage all parcel, post, and delivery processes, ensuring accurate logging and timely resident communication
- Maintain precise records for keys, fobs, access cards, and visitor logs in line with security protocols
- Respond effectively to incidents or emergencies, acting as the main point of contact during night shifts when senior management is not present
- Assist with onboarding and training of new team members where required
- Ensure all front-of-house and communal areas are maintained to impeccable standards at all times
- Keep detailed daily logs of incidents, requests, and shift handovers, ensuring continuity of service
- Adhere to all health & safety procedures, including fire safety, manual handling, and emergency protocols
Candidate Requirements:
- Minimum 2 years' experience in a luxury concierge, front-of-house, or guest services role within a five-star hotel, private members club, or high-end residential development.
- Experience working night shifts or in a 24-hour operation is highly desirable
- Highly organised, reliable, and adaptable with the ability to work across both day and night shifts.
- Proactive and intuitive approach to service, with strong attention to detail
- Confident using concierge or property management systems such as SPIKE, BuildingLink, or similar
- Eligible to work in the UK
Please note: Only candidates who meet all key requirements will receive a response. Thank you for your understanding.
Float Concierge employer: Thomas Webb
At Thomas Webb Recruitment, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our Float Concierges enjoy competitive salaries, comprehensive training, and opportunities for professional growth within the luxury residential sector. With a focus on delivering outstanding service, our team thrives in a supportive culture that values adaptability and excellence, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Float Concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your warm and professional side shine through. Remember, they’re looking for someone who fits into their luxury environment, so be yourself but also be polished.
✨Tip Number 3
Be proactive! If you see a role that catches your eye on our website, don’t just sit back. Follow up with a quick email or message expressing your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! Since this role involves night shifts and emergencies, think about how you would handle various scenarios. Practising your responses can help you feel more confident during interviews and show that you’re ready for anything.
We think you need these skills to ace Float Concierge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Float Concierge role. Highlight any previous work in luxury settings, especially if you've been in five-star hotels or high-end residential developments.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and passion for providing exceptional service. Mention specific experiences that demonstrate your adaptability and attention to detail.
Showcase Your Flexibility:Since this role involves both night and day shifts, emphasise your ability to adapt to different schedules. Share examples of how you've successfully managed varying work hours in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the quickest way for us to receive your application and get you on our radar!
How to prepare for a job interview at Thomas Webb
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Float Concierge role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Service Skills
Since this position is all about delivering exceptional service, prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you went above and beyond for a guest or resident, especially in high-pressure environments.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various scenarios, especially those related to security and emergencies. Practice your responses to questions like 'What would you do if a resident reported a safety concern?' This shows you can think on your feet and prioritise safety.
✨Dress to Impress
As a Float Concierge, you'll be representing a luxury residence, so make sure to dress smartly for your interview. A polished appearance not only reflects your professionalism but also sets the tone for the kind of service they can expect from you.
