Job Title: Residential Doorperson Location: Nine Elms, London SW8 Hours: 42 hours per week (predominantly 12-hour day shifts with flexibility to work nights as required) Salary: £33,100 per annum Thomas Webb Recruitment is a specialist consultancy connecting premium residential developments with outstanding front-of-house professionals. We are currently seeking a polished, service-driven, and proactive Residential Doorperson to join the team at one of London's most prestigious luxury residential developments. The Doorperson will play a key role in creating an exceptional resident experience, delivering a warm sense of arrival and fond farewell whilst maintaining the highest standards of customer service, professionalism, and security. Doorperson Key Responsibilities Welcome residents, guests, visitors, and contractors with a professional and hospitable approach at all times Create a positive sense of arrival and departure through exceptional customer service and resident engagement Build strong relationships with residents, maintaining awareness of individual preferences and requirements Assist residents and guests with luggage, shopping, deliveries, transport arrangements, and directions as required Support the concierge and security teams in maintaining a safe and secure environment throughout the development Monitor access control procedures and report any security concerns or incidents appropriately Assist with incoming parcel, food, and shopping deliveries, ensuring efficient handling and communication Support resident move-ins and move-outs, ensuring communal areas remain presentable and well maintained Maintain the cleanliness and presentation of the porte cochere, entrance areas, and surrounding front-of-house spaces Ensure all operating equipment used by the door team is clean, maintained, and functioning correctly Report building defects, maintenance issues, or operational concerns to the appropriate departments Assist with key management procedures, ensuring building security is maintained at all times Participate in comprehensive handovers to ensure continuity of service between shifts Attend all required training sessions and contribute to continuous service improvement initiatives Doorperson Requirements Previous experience as a Doorperson, Concierge, Porter, or Front of House professional within a luxury residential development or 5-star hotel environment Exceptional customer service and interpersonal skills Dependable, professional, and service-driven approach Ability to remain calm and composed in a fast-paced environment Strong verbal communication skills and confidence interacting with residents and guests Cultural awareness and the ability to engage with a diverse resident community Ability to work 12-hour shifts, including occasional night shifts where required Eligible to work in the UK
