At a Glance
- Tasks: Manage deliveries, assist residents, and ensure the smooth running of a residential building.
- Company: London Borough of Tower Hamlets, committed to community service.
- Benefits: Competitive salary, flexible shifts, and a supportive work environment.
- Other info: Enjoy a balanced work-life with 4 days on, 4 days off schedule.
- Why this job: Be the friendly face of the community and make a difference in residents' lives.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 24000 - 26000 £ per year.
Overview
We are currently recruiting for 2 x Porter Caretaker positions to work on an alternating shift pattern of 4 days on 4 days off, providing a 7 days per week daytime porter caretaker service to a residential development in Bethnal Green, London. The role requires the successful Porter Caretaker to work at a residential building of circa 100 properties, with an outdoor and underground car park for residents parking. The site has a cleaner Monday to Friday in the mornings for the communal areas, including litter picking and dealing with the refuse bins. The site also has a handyman for taking care of minor maintenance issues Monday to Friday in the mornings.
Responsibilities
- Signing for packages, parcels and deliveries on behalf of residents
- Informing residents of deliveries and packages ready for collection
- Taking in the post from royal mail and sorting them into the appropriate letterboxes
- Liaising and coordinating contractors
- Reporting maintenance issues to the handyman and the managing agent where required
- Answering residents queries via phone and email
- Acting as the eyes and ears of the managing agent
- Issuing keys to contractors and residents
- Handling petty cash
- Monitoring and managing the CCTV system
Candidate Specification
All applicants for the Porter Caretaker position should meet the following criteria:
- Previous experience as a Porter Caretaker highly desirable
- Highly personable, with the ability to develop and maintain ongoing relationships with residents, contractors and the management team
- Computer literate, being able to competently use Microsoft office applications and email etc
- Good customer service skills, taking care of residents basic needs
- The ability to take ownership of the responsibility for the day to day well-being of the building
All applicants for the Porter Caretaker role should submit a CV along with a covering letter, outlining their suitability for the role.
Porter Caretaker employer: Thomas Webb Recruitment
Join a prestigious luxury residential development in Kensington, London, where you will be part of a dynamic team dedicated to delivering exceptional service. Our company fosters a collaborative work culture that values employee growth and offers opportunities for professional development, ensuring that you can advance your career while enjoying a rewarding work-life balance. With competitive salaries and a supportive environment, we are committed to making your experience as a Maintenance Engineer both fulfilling and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Porter Caretaker
✨Tip Number 1
Get to know the area! Familiarise yourself with Bethnal Green and the residential development. This will help you connect with residents and show that you're genuinely interested in the community.
✨Tip Number 2
Practice your people skills! As a Porter Caretaker, you'll be interacting with residents and contractors regularly. Brush up on your communication skills to ensure you can handle queries and build relationships effortlessly.
✨Tip Number 3
Show off your tech savvy! Make sure you're comfortable using Microsoft Office and email. Being able to manage communications and reports efficiently will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit your CV and covering letter there. It’s the best way for us to get to know you and your suitability for the role.
We think you need these skills to ace Porter Caretaker
Some tips for your application 🫡
Craft a Personalised Cover Letter:When writing your cover letter, make sure to tailor it specifically for the Porter Caretaker role. Highlight your previous experience and how it relates to the responsibilities mentioned in the job description. We want to see your personality shine through!
Show Off Your Customer Service Skills:In both your CV and cover letter, emphasise your customer service skills. This role is all about building relationships with residents, so share examples of how you've successfully interacted with people in past roles. We love a good story!
Be Clear and Concise:Keep your CV and cover letter clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Porter Caretaker. Familiarise yourself with tasks like signing for packages, liaising with contractors, and managing the CCTV system. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As a Porter Caretaker, you'll be interacting with residents and contractors regularly. Prepare examples of how you've built relationships in previous roles. Highlight your customer service skills and how you’ve handled queries or complaints effectively. This will showcase your personable nature, which is crucial for this job.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a maintenance issue or a resident's complaint. Think through potential scenarios beforehand and prepare your responses. This will help you feel more confident and show that you can think on your feet.
✨Dress the Part
While the role may not require formal attire, it's important to look presentable. Opt for smart-casual clothing that reflects professionalism. This shows respect for the interview process and gives a good first impression, which is key when you're aiming to be the eyes and ears of the managing agent.
