At a Glance
- Tasks: Lead daily operations and ensure exceptional service in a prestigious residential development.
- Company: Join a dynamic team at a landmark mixed-use development in Canary Wharf.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Exciting opportunity for hands-on professionals looking to excel in operations.
- Why this job: Be at the forefront of luxury living and enhance resident experiences.
- Qualifications: Proven leadership in luxury environments and strong organisational skills.
The predicted salary is between 65000 - 67000 £ per year.
We currently have an exciting opportunity for a highly experienced and hands-on Operations Manager to oversee all aspects of a new, highly prestigious landmark residential development in Canary Wharf. The Operations Manager will be integral in supporting the General Manager in delivering exceptional service, operational excellence, and a seamless experience for residents, stakeholders, and visitors.
Key Responsibilities:
- Lead and oversee daily operations across estate management and housekeeping teams.
- Recruit, train, and develop on-site staff, conducting performance reviews, probation meetings, and mystery audits to maintain standards.
- Ensure consistent delivery of service vision and operational procedures across the building.
- Manage day-to-day operations of outsourced contractors, including M&E, security, and landscaping.
- Conduct regular inspections of the estate, identifying and arranging repairs and improvements.
- Oversee delivery and management of residential and commercial logistics, ensuring compliance with traffic and loading plans.
- Maintain high standards of health, safety, and compliance, including adherence to the Building Safety Act 2022, COSHH, fire safety, and emergency preparedness.
- Manage permits and coordinate commercial fitouts, ensuring resident safety systems are unaffected.
- Monitor and report on SLAs, KPIs, and other operational performance metrics.
- Maintain detailed daily logs of incidents, resident requests, and shift handovers.
- Foster strong relationships with residents, stakeholders, and contractors to ensure needs are met and expectations exceeded.
- Lead emergency planning, out-of-hours cover, and business continuity initiatives.
- Promote team accountability, motivation, and a proactive, solution-driven culture.
- Assist with implementation of building safety compliance and audit processes through relevant reporting systems.
Required Skills and Experience:
- Proven leadership experience in luxury residential, mixed-use, or five-star hospitality environments.
- Strong facilities and estate management expertise, including FM contract oversight.
- Excellent organisational, communication, and team management skills.
- Experience implementing SLAs, KPIs, and operational reporting processes.
- In-depth knowledge of health, safety, and compliance processes relating to luxury residential estate management, including the Building Safety Act 2022.
- Hands-on, proactive, detail-oriented, and solution-driven.
- Service-led with ability to balance operational efficiency and resident satisfaction.
- Eligible to work in the UK and within easy commute to Canary Wharf.
- IWFM, TPI, RICS, NEBOSH, COSH or IOSH certifications desirable.
This is a unique opportunity for a dynamic operations professional to take ownership of a landmark mixed-use development and deliver a 5-star resident and stakeholder experience.
Operations Manager employer: Thomas Webb Recruitment
Join a prestigious company at the forefront of luxury residential development in Canary Wharf, where you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With competitive salaries and a commitment to operational excellence, we offer unique opportunities for hands-on leadership in a vibrant environment, ensuring that every day brings new challenges and rewards. Be part of a team that values collaboration, innovation, and exceptional service delivery, making a meaningful impact on the lives of residents and stakeholders alike.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thomas Webb Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thomas Webb Recruitment
Don't be shy about reaching out to Thomas Webb Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thomas Webb Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thomas Webb Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
