At a Glance
- Tasks: Lead daily operations and ensure exceptional service in a prestigious residential development.
- Company: Join a dynamic team at a landmark mixed-use development in Canary Wharf.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Exciting opportunity for hands-on professionals looking to excel in operations.
- Why this job: Be at the forefront of luxury living and enhance resident experiences.
- Qualifications: Proven leadership in luxury environments and strong organisational skills.
The predicted salary is between 65000 - 67000 £ per year.
We currently have an exciting opportunity for a highly experienced and hands-on Operations Manager to oversee all aspects of a new, highly prestigious landmark residential development in Canary Wharf. The Operations Manager will be integral in supporting the General Manager in delivering exceptional service, operational excellence, and a seamless experience for residents, stakeholders, and visitors.
Key Responsibilities:
- Lead and oversee daily operations across estate management and housekeeping teams.
- Recruit, train, and develop on-site staff, conducting performance reviews, probation meetings, and mystery audits to maintain standards.
- Ensure consistent delivery of service vision and operational procedures across the building.
- Manage day-to-day operations of outsourced contractors, including M&E, security, and landscaping.
- Conduct regular inspections of the estate, identifying and arranging repairs and improvements.
- Oversee delivery and management of residential and commercial logistics, ensuring compliance with traffic and loading plans.
- Maintain high standards of health, safety, and compliance, including adherence to the Building Safety Act 2022, COSHH, fire safety, and emergency preparedness.
- Manage permits and coordinate commercial fitouts, ensuring resident safety systems are unaffected.
- Monitor and report on SLAs, KPIs, and other operational performance metrics.
- Maintain detailed daily logs of incidents, resident requests, and shift handovers.
- Foster strong relationships with residents, stakeholders, and contractors to ensure needs are met and expectations exceeded.
- Lead emergency planning, out-of-hours cover, and business continuity initiatives.
- Promote team accountability, motivation, and a proactive, solution-driven culture.
- Assist with implementation of building safety compliance and audit processes through relevant reporting systems.
Required Skills and Experience:
- Proven leadership experience in luxury residential, mixed-use, or five-star hospitality environments.
- Strong facilities and estate management expertise, including FM contract oversight.
- Excellent organisational, communication, and team management skills.
- Experience implementing SLAs, KPIs, and operational reporting processes.
- In-depth knowledge of health, safety, and compliance processes relating to luxury residential estate management, including the Building Safety Act 2022.
- Hands-on, proactive, detail-oriented, and solution-driven.
- Service-led with ability to balance operational efficiency and resident satisfaction.
- Eligible to work in the UK and within easy commute to Canary Wharf.
- IWFM, TPI, RICS, NEBOSH, COSH or IOSH certifications desirable.
This is a unique opportunity for a dynamic operations professional to take ownership of a landmark mixed-use development and deliver a 5-star resident and stakeholder experience.
Operations Manager employer: Thomas Webb Recruitment
Join a prestigious company at the forefront of luxury residential development in Canary Wharf, where you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With competitive salaries and a commitment to operational excellence, we offer unique opportunities for hands-on leadership in a vibrant environment, ensuring that every day brings new challenges and rewards. Be part of a team that values collaboration, innovation, and exceptional service delivery, making a meaningful impact on the lives of residents and stakeholders alike.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the position and the company.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in luxury residential or mixed-use environments, as this is key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Operations Manager role. Share specific examples of how you've delivered operational excellence and exceptional service in previous roles.
Showcase Your Compliance Knowledge:Since health and safety compliance is crucial for this position, be sure to mention any relevant certifications or experiences you have with the Building Safety Act 2022 and other compliance processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of operations management, especially in luxury residential settings. Familiarise yourself with the Building Safety Act 2022 and other compliance regulations. This will not only show your expertise but also demonstrate your commitment to operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in managing teams and delivering exceptional service. Think about times when you successfully trained staff or improved team performance. Be ready to discuss how you foster a proactive culture and motivate your team.
✨Demonstrate Problem-Solving Abilities
Operations can be unpredictable, so come prepared with examples of challenges you've faced and how you resolved them. Whether it’s managing contractors or handling resident complaints, showing your solution-driven mindset will impress the interviewers.
✨Build Rapport with Interviewers
Remember, this role is all about relationships. Use the interview as an opportunity to connect with your interviewers. Ask insightful questions about their expectations and the team dynamics. This will not only show your interest but also help you gauge if the company culture aligns with your values.
