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For Companies At a Glance
- Tasks: Welcome residents and ensure top-notch service in a luxurious setting.
- Company: Prestigious 1930s mansion-style development in Paddington.
- Benefits: Competitive salary of £25k, flexible hours, and a vibrant work environment.
- Why this job: Join a high-end team and make a difference in residents' lives.
- Qualifications: 2+ years as a Night Porter or Concierge, excellent communication skills.
- Other info: Perfect for those seeking a dynamic role with growth potential.
The predicted salary is between 25000 - 25000 £ per year.
Location: Paddington
Salary: £25k per annum
Hours/Days: 8pm - 8am 4 on 4 off
We are seeking a reliable and dedicated Night Porter for a prestigious 1930s Mansion style development of circa 40+ residential apartments in Paddington. This is an exciting opportunity for an experienced Porter looking to work at an intimate, high-end residential development, providing excellent service to High Net Worth Individuals.
Responsibilities
- Meet and greet the residents, answer enquiries by telephone or callers to the desk.
- Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
- Ensure that the highest levels of customer care and service are maintained at all times.
- Deal effectively with complaints, take the correct action and remain courteous at all times.
- Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
- Ensure effective security of residents and the building at all times including the smooth running of car parking facilities.
- Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary.
- Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
- Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record.
- Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty.
- Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems.
- Assist the House Manager/Directors with any other reasonable duties as requested.
- Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
- Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc.
Candidate specification
- Have a minimum of 2 years experience as a Night Porter or Concierge within a residential or hotel environment.
- Live no further than a 45 minute commute door to door from Paddington.
- Have good basic IT skills, including the use of email and Microsoft Word packages.
- Have excellent written and verbal English language skills.
- Be articulate, well spoken and a good communicator.
- Be able to problem solve and remain calm under pressure.
- Have excellent personal presentation.
- Be positive, naturally helpful, and a proactive deliverer of 5 star customer service.
Due to the high volume of applications for this Night Porter position, all successful applicants will be contacted within 7 working days from the date of their initial application.
Night Porter employer: Thomas Webb Recruitment
Contact Detail:
Thomas Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings for Night Porters. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Dress to impress! When you go for interviews or networking events, make sure you’re looking sharp. A smart appearance shows you take the role seriously and are ready to represent the high standards expected in a prestigious environment.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you might need to handle complaints or assist residents. Role-playing these situations can help you feel more prepared and confident.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Night Porter job. Plus, applying directly means you’ll be in the best position to showcase your skills and experience to us.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience as a Night Porter or Concierge. We want to see how your background aligns with the responsibilities listed in the job description, so don’t hold back on those relevant details!
Be Personable and Professional: Since this role involves interacting with High Net Worth Individuals, it’s crucial to convey your excellent communication skills. Use clear and articulate language in your application to show us you can maintain that 5-star customer service vibe.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills and experiences make you the perfect fit for our prestigious development in Paddington. We love seeing applicants who take the time to connect their background to what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Porter. Familiarise yourself with the key tasks like greeting residents, handling enquiries, and maintaining security. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves providing top-notch service to High Net Worth Individuals, be prepared to share examples of how you've delivered excellent customer care in previous roles. Think of specific situations where you went above and beyond to assist someone, as this will highlight your proactive approach.
✨Dress to Impress
First impressions matter, especially in a high-end environment. Make sure you arrive at the interview looking smart and professional. Whether it’s a suit or the staff uniform, your appearance should reflect the standards expected in the role. It shows you take the opportunity seriously.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as dealing with complaints or managing security issues. Think through potential scenarios and how you would respond calmly and effectively. This will demonstrate your problem-solving skills and ability to remain composed under pressure.
