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- Tasks: Welcome residents, manage security, and assist with inquiries in a luxury setting.
- Company: Prestigious residential building in West London with a 5-star service standard.
- Benefits: Flexible night shifts, competitive pay, and a vibrant work environment.
- Why this job: Join a dynamic team and enhance your customer service skills in a luxury environment.
- Qualifications: 1 year of concierge experience and excellent communication skills required.
- Other info: Opportunity to work independently and build relationships in a high-end community.
The predicted salary is between 30000 - 42000 £ per year.
Location: West London
Hours/shift pattern: 4 nights on, 4 nights off 19:00 - 07:00
Thomas Webb is currently recruiting for a professional Night Concierge to work at a prestigious residential building in the heart of West London. The residential building comprises circa 400 apartments, with an underground carpark, landscape gardens and private gym for residents use and so the service standards required from the Night Concierge is 5 star!
Key Responsibilities- Providing a warm, professional welcome to residents and their guests.
- Managing access to the premises, ensuring safety and security protocols are upheld.
- Monitoring CCTV and conducting regular security checks.
- Managing the security of keys including issuing, tracking, retrieving and recording all key activity.
- Handling mail and package deliveries with discretion and efficiency, including accurate record keeping.
- Assisting residents with inquiries, service requests, and any immediate needs.
- Maintaining a detailed log of incidents, activities and communications during the shift.
- Liaising with contractors regarding maintenance and repair works in communal areas.
- Acting as the eyes and ears of the managing agent, reporting any significant ongoings at the building.
- Right to work in the UK.
- A minimum of 1 years current experience in a concierge role within a luxury hotel or residential setting.
- Advanced English language skills, with the ability to communicate effectively in English with a variety of nationalities and backgrounds.
- Excellent written communication skills, with the ability to write detailed reports and maintain comprehensive records.
- Good IT skills, with the ability to work confidently with email, Microsoft office packages and building management systems.
- Exceptional customer service skills and the ability to maintain a professional demeanor under pressure.
- Excellent interpersonal and relationship building skills.
- A keen eye for detail and a proactive approach to problem-solving.
- Ability to work independently with minimal supervision.
- Outgoing, confident, friendly, approachable and chatty personality.
Please note that any applications that do not meet the candidate specification for this Night Concierge role will not be considered.
To apply for this Night Concierge position please submit your CV and covering letter, detailing your suitability for the role.
Night Concierge NCPM employer: Thomas Webb Recruitment
Contact Detail:
Thomas Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge NCPM
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in concierge roles. They might know of openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to share why you're the perfect fit for the Night Concierge role. Highlight your customer service skills and experience in luxury settings.
✨Tip Number 3
Stay sharp on your security knowledge! Brush up on safety protocols and key management practices. Being well-versed in these areas will show that you’re serious about the role and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Concierge NCPM
Some tips for your application 🫡
Craft a Warm Cover Letter: Start your application with a cover letter that reflects your personality. We want to see your enthusiasm for the Night Concierge role, so make sure to highlight your customer service skills and experience in luxury settings.
Tailor Your CV: When you send us your CV, ensure it’s tailored to the job description. Focus on your relevant experience, especially in concierge roles, and don’t forget to mention your IT skills and ability to handle security protocols.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of errors. We love attention to detail, so double-check your spelling and grammar before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Concierge position. Plus, it’s super easy!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Concierge. Familiarise yourself with the key tasks like managing access, monitoring security, and handling resident inquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Night Concierge, exceptional customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for residents or guests. Highlight your ability to remain calm under pressure and how you’ve effectively communicated with diverse individuals.
✨Demonstrate Attention to Detail
The role requires a keen eye for detail, especially when it comes to maintaining logs and managing keys. During the interview, mention specific instances where your attention to detail made a difference. This could be anything from accurately tracking deliveries to ensuring security protocols were followed.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the building, the team, and the expectations for the Night Concierge role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
